Managed Services Lead

Summary

Join NeuraFlash as a Managed Services Lead and contribute to the future of AI-powered business solutions. You will serve as a Solution Architect for clients, leveraging Salesforce technologies to translate business needs into effective solutions. This role requires significant experience with the Salesforce platform and proven success in client-facing activities, including project management and solution delivery. You will lead multiple concurrent engagements, mentor team members, and drive continuous improvement. NeuraFlash offers a flexible work environment with remote options, travel opportunities, and a collaborative culture that values work-life balance and employee well-being.

Requirements

• Significant business process, technical consulting, or enterprise architecture experience
• Solid understanding of the full Salesforce Platform and its architecture
• 3-5+ years of hands on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce Platform
• Willing and able learner of new technologies
• Strong written and oral communication
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
• Experience writing user stories with estimation/sizing and release planning
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications
• Attention towards detail – detail oriented
• Strong team player
• Great communication skills
• Keep an open mind and must be flexible to change

Responsibilities

• Serve customers as a Solution Architect
• Provide industry best practices and serve as a trusted client advisor
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, Sales Cloud, and Knowledge
• Translate business requirements into well-architected solutions
• Drive continuous improvement and innovation on long-term customer engagements focused on strategic outcomes
• Drive requirement gathering and serve as the Salesforce and/or Amazon platform expert
• Lead 3 to 4 managed services engagements concurrently supported by consultants in India and Colombia
• Own client and team onboarding activities
• Partner with customers to define and manage Backlog
• Define User Personas
• Write and groom User Stories
• Decompose User Stories into actionable Tasks
• Track consumption of budget per contract
• Be responsible for engagement status, risk tracking, issue tracking, and customer communication
• Routine and complex configuration of the Salesforce platform
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Preferred Qualifications

Any additional Salesforce Certifications or accreditations are a Plus, preferably AI Specialist, Community Cloud, Field Service Lightning Consultant, CPQ Specialist

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!