Brightwheel is hiring a
Manager, Remote - United States

Summary

The job is for a Customer Experience Manager at Brightwheel, a fully remote company in the early education technology sector. The role involves managing customer accounts, building value propositions, and leading a team of remote employees to achieve ambitious goals. The company offers competitive compensation, premium medical benefits, generous parental leave, flexible time off, wellness stipend, learning & development stipend, and is committed to creating a diverse and inclusive work environment.

Requirements

• Demonstrated success in managing customer accounts in a high-volume setting
• Demonstrated success front line managing a team of high volume roles
• Track record of achieving ambitious goals
• Strong analytical skills, with a data-driven approach to problem-solving, and a deep understanding of CRM systems such as SFDC
• Exceptional interpersonal skills, with a natural ability to motivate, inspire, and coach individuals and teams
• High level of empathy for our customers
• Strong collaboration and communication skills

Responsibilities

• Create and deliver value to Brightwheel customers, building value propositions for the education curriculum
• Own and drive significant goals in retention and expansion for accounts, collaborating closely with cross-functional teams
• Manage a team of 5 - 10 remote team members, ensuring they are effectively trained, motivated, and supported
• Partner closely with operations and enablement functions to set goals, provide data and insights, and iteratively design, build and improve systems and processes
• Collaborate closely with other Customer Experience teams to achieve shared goals of delivering exceptional customer value and driving sustainable growth for the business

Benefits

• Competitive compensation package, including base salary, equity, and benefits
• Premium medical, dental, and vision benefits
• Generous paid parental leave
• Flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend