Brightwheel is hiring a
Manager, Remote - United States
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Summary
The job is for a Customer Experience Manager at Brightwheel, a fully remote company in the early education technology sector. The role involves managing customer accounts, building value propositions, and leading a team of remote employees to achieve ambitious goals. The company offers competitive compensation, premium medical benefits, generous parental leave, flexible time off, wellness stipend, learning & development stipend, and is committed to creating a diverse and inclusive work environment.
Requirements
- Demonstrated success in managing customer accounts in a high-volume setting
- Demonstrated success front line managing a team of high volume roles
- Track record of achieving ambitious goals
- Strong analytical skills, with a data-driven approach to problem-solving, and a deep understanding of CRM systems such as SFDC
- Exceptional interpersonal skills, with a natural ability to motivate, inspire, and coach individuals and teams
- High level of empathy for our customers
- Strong collaboration and communication skills
Responsibilities
- Create and deliver value to Brightwheel customers, building value propositions for the education curriculum
- Own and drive significant goals in retention and expansion for accounts, collaborating closely with cross-functional teams
- Manage a team of 5 - 10 remote team members, ensuring they are effectively trained, motivated, and supported
- Partner closely with operations and enablement functions to set goals, provide data and insights, and iteratively design, build and improve systems and processes
- Collaborate closely with other Customer Experience teams to achieve shared goals of delivering exceptional customer value and driving sustainable growth for the business
Benefits
- Competitive compensation package, including base salary, equity, and benefits
- Premium medical, dental, and vision benefits
- Generous paid parental leave
- Flexible paid time off policy
- A monthly wellness and productivity stipend
- A Learning & Development stipend
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Please let Brightwheel know you found this job on JobsCollider. Thanks! 🙏