Center is hiring a
Manager

Summary

The Manager of Account Management will lead a team to nurture and grow relationships with existing clients for maximum customer success, growth, and product adoption. They will identify strategic initiatives, leverage data insights, manage day-to-day operations, and collaborate cross-functionally. The role requires at least 3 years of relevant management experience in a SaaS organization, 6+ years of customer success experience, and strong data analysis skills.

Requirements

• A minimum of 3+ years of relevant management experience, preferably in a SaaS organization
• 6+ years of customer success (or related) experience in a SaaS organization, with a demonstrated track record of successfully managing complex customer relationships

Responsibilities

• Lead a team of Account Managers to nurture and grow relationships with existing clients
• Identify and own strategic initiatives to drive proactive customer interactions while scaling the Account Management function
• Leverage data analysis to monitor key performance metrics and generate insightful reports
• Manage day-to-day client escalations with proper expectations and organizational plans for resolution
• Identify gaps in performance within the account management team and develop actionable strategies to address those gaps
• Develop and implement strategic initiatives to proactively grow customer relationships, increase product adoption, and mitigate churn risk
• Collaborate cross-functionally to ensure customer needs are communicated and understood by executive and cross-functional teams
• Partner with Sales and Marketing to drive net new business opportunities and scale the Account Management function for future growth
• Assist in establishing new processes and systems to support the growing Account Management function and drive scalability across the business

Preferred Qualifications

• Proven ability to leverage data analysis to drive insights, decision-making, and strategy formulation
• Strong experience using Tableau, Salesforce, Excel, PowerPoint, or similar platforms to generate reports, identify trends, and interpret data

Benefits

• Competitive salary
• Performance bonus
• Generous paid time off
• Comprehensive health benefits
• 401(k) participation
• Self-Managed PTO plan
• 9 Paid Holiday’s
• Paid Parental Leave
• Commuter Stipend