Center is hiring a
Manager

Summary

The job is for a Manager of Deployments at Center, a hyper-growth SaaS company. The role involves managing deployment processes, leading teams, developing best practices, and balancing short-term goals with long-term strategy. The position offers competitive salary, performance bonus, generous paid time off, comprehensive health benefits, 401(k) participation, and other benefits.

Requirements

• Experience leading the business deliverables and strategic priorities for Customer Success functions
• Experience building processes to balance scale and customer satisfaction
• Strong track record of building and leading high performing teams to achieve high customer satisfaction ratings
• A customer-centric perspective with excellent listening and problem-solving skills
• Analytical mindset and ability to efficiently problem solve every-day challenges - ability to read and understand data, build reports on established program metrics and ability to extract meaningful insights to make informed decisions and recommendations
• Able to work effectively with cross-functional teams and personnel at varying levels within Center and customer organizations
• Proven ability to execute strategy from the inception stage to rollout
• Ability to assist management in developing overall strategy and objectives while coordinating day to day operations
• Ability to deliver results in a high-pressure, deadline-driven environment
• Excellent presentation skills and strong written communication skills
• Solution oriented with a strong track record of innovation and business acumen; knows how businesses work and is knowledgeable in current trends
• Moves beyond traditional ways of doing things; pushes past the status quo and continually assesses the market potential of an innovative idea or solution. Tries multiple, varied approaches to innovative ideas and builds excitement in others to explore creative options
• Ability to learn and adapt to new technologies and principles
• Bachelor's degree in business or a related discipline, or a combination of education and related experience
• Ability to travel as needed (less than 10%)

Responsibilities

• Manage day to day operations and escalations of the Deployment team
• Partner cross functionally across Center teams to continue to build a world class Deployment experience and exceed our clients’ expectations
• Assist with Developing best practices for new customer deployments to drive high rates of product adoption for maximum value realization
• Manage the daily operations of the Deployment team including focus on customer experience, completing projects timely and successfully, ensure operational excellence through data hygiene, consistently review data against target KPI’s

Preferred Qualifications

• Passion for the customer
• Organized and able to self-manage your time commitments and deliverables
• Fast learner, with an open mind, and a team-oriented mentality
• Accountable to your team & your customers
• An entrepreneurial spirit: flexible and willing to pitch in where needed
• Ready to have fun, keep perspective and be part of an amazing team

Benefits

• Competitive salary
• Performance bonus
• Generous paid time off
• Comprehensive health benefits
• 401(k) participation
• Self-Managed PTO plan
• 9 Paid Holiday’s
• Paid Parental Leave
• Commuter Stipend