One Legal is hiring a
Manager

Summary

Join One Legal, an InfoTrack Company as a Manager of Client Success in San Francisco, California. Lead a dedicated team to ensure solutions meet client needs, boost efficiency, and set them up for long-term success. Drive revenue growth by guiding your team to retain, expand, and diversify the value offered to clients.

Requirements

• 3+ years managing teams
• 6+ years in sales or account management, ideally selling software to professional services

Responsibilities

• Lead and mentor a team of Client Success Managers, focusing on performance and professional development
• Ensure client needs shape business decisions, implementing practices that align with client expectations and business goals
• Actively engage with clients, resolve issues, and foster loyalty through frequent outreach
• Identify gaps in product usage and develop strategies to drive revenue growth
• Hold your team accountable for meeting targets and key performance metrics
• Collaborate with internal and external stakeholders to ensure clear communication

Preferred Qualifications

• Experience with web technologies and selling SaaS solutions
• Knowledge of civil litigation processes is a plus

Benefits

• 401(k) Match up to 5%
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• Be Me Time' off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees