Wrike is hiring a
Manager

Summary

The job description is for a customer-obsessed leader to manage Wrike's Customer Education team. The role involves guiding the development and delivery of high-impact educational programs to enhance customer engagement and mastery of Wrike's collaborative work management solutions.

Requirements

• Bachelor’s degree, diploma, certification in Education, Instructional Design or a related field; Master’s degree preferred
• 5+ years of experience in customer education or instructional design, with at least 2 years in a leadership role, ideally within a SaaS or technology-driven environment
• Strong expertise in e-learning content development, innovative educational strategies and LMS
• Proven leadership, strategic planning, and communication skills
• Strong business acumen and a data-driven approach to decision-making
• Familiarity with Wrike or similar collaborative work management platforms; PMI® certification or equivalent is a plus

Responsibilities

• Lead a high-performing team, including LMS Administrators, Instructional Designers, Multimedia Developers, Product Trainers, and Localization Managers
• Develop and implement a comprehensive customer education strategy aligned with Wrike’s business objectives
• Ensure the smooth operation of Wrike Discover by optimizing platform performance, managing user roles and permissions, and overseeing course deployments and automations to enhance user engagement and satisfaction
• Advocate for customer education initiatives that increase user engagement and satisfaction. Collaborate with cross-functional teams to integrate customer feedback and adapt educational programs to meet evolving needs
• Manage relationships with external vendors and partners, ensuring high-quality content localization and platform support. Negotiate contracts and maintain strategic partnerships to maximize value

Benefits

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)