Manager, HR Operations and Advisory

Summary

Join Remote as the Manager HR Operations and Advisory - Offboardings and be a pivotal part of redefining global employment solutions. You will lead a team of Employee Lifecycle Specialists, handling voluntary and involuntary terminations across various countries. This hands-on role requires expertise in HR, employment law, and global practices. You will mentor your team, manage complex cases, and collaborate with other departments. The position is fully remote, offering flexibility and a chance to make a significant impact in a dynamic environment. Remote offers competitive compensation and a comprehensive benefits package.

Requirements

• Experience in Human Resources, Operations and/or Employee Relations roles with experience as a People Manager
• Advanced expertise encompassing various HR aspects, such as business partnering, employee relations, performance management, and a thorough understanding of local employment laws
• Demonstrated experience and knowledge of global HR practices, employment laws, and regulations working across multiple countries, with significant exposure to complex involuntary employee exits
• Proven success in leadership awareness, team engagement, and goal delivery through effective communication, influencing, and relationship-building skills across a culturally diverse and distributed team
• Excellent interpersonal skills that transcend potential cultural and language barriers, with strong emotional intelligence, and the ability to build trust and rapport, and influence senior leaders, members of management, clients and employees at all levels within the company
• Excellent verbal, analytical and written communication skills, with the ability to articulate complex ideas in a clear and concise manner
• Consistently exhibits high levels of discretion, integrity, professionalism, and confidentiality by adhering to Remote’s core values: Care, Innovation, Intensity, Transparency and Excellence
• An agile, resilient and customer-centred approach to working in a dynamic, ever-changing organizational environment, with a high tolerance for ambiguity and motivation
• Cultural awareness and sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
• Proven experience in anticipating, identifying, understanding and analyzing complex business and culture issues, with the ability to manage these to complete resolution, and translate them into critical business strategies and initiatives

Responsibilities

• Identify and provide guidance, coaching, and development opportunities to direct reports as role models and inspirational leaders
• Cultivate a positive and caring team culture across international borders in a remote and async environment, where team members are encouraged to achieve and aspire for excellence and innovation
• Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team, demonstrating unwavering commitment to fostering their professional growth
• Support and guide individual performance management and hold team members accountable for their bi-annual performance evaluations, aligning individual and collective performance to consistently achieve business objectives within a high-performance organizational culture
• Foster proactive and efficient collaboration across multiple domains, including but not limited to Operations, Product, Engineering, and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives
• Evaluate operational capabilities and provide strategic recommendations for enhancing systems and associated processes based on HR best practices and contemporary requirements in a fast-paced tech climate
• Identify and diagnose pressing business challenges within the domain and, uncover insights to enhance decision-making and align organizational short and long-term strategy to business needs/decisions
• Oversee the efficient, compliant and customer-service-based execution of offboarding services, with a strong focus on daily adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Handle and resolve escalated issues, conducting comprehensive post-incident analyses with meticulous attention to detail, and employing analytical insights to identify and operationalize areas for improvement that facilitate both individual and business growth and advancement

Preferred Qualifications

• Tertiary degrees in HR, labour relations, or employment law
• Exposure to working in a start-up environment is highly desirable; enjoys and understands the need to work largely asynchronously

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces