Payroll Advisory Manager

Summary

Join Remote's Payroll Client Services team as a Tier 2 Team Lead! This dynamic role offers the opportunity to lead a specialized team handling escalated tickets and advisory services for EOR and Global Payroll clients. You will drive process improvements, introduce automation, and deliver tailored payroll solutions in a fast-paced, global environment. The ideal candidate possesses 5+ years of payroll experience, including 2+ years in a leadership role, and expertise in global payroll, taxation, and compliance. Remote offers a supportive, inclusive workplace with competitive benefits, including unlimited personal time off, flexible working hours, and a generous parental leave policy. This fully remote position allows you to work from anywhere in the world.

Requirements

• 5+ years of experience in payroll, payroll client services, or HR advisory roles, with at least 2 years in a leadership position
• Expertise in global payroll, taxation, and compliance, including Employer of Record (EOR) services
• Strong leadership and team management skills with a focus on mentoring and development
• Ability to build strong client relationships and provide strategic solutions for complex payroll and employment scenarios
• Proficiency in using payroll software and ticketing tools (e.g., Zendesk, ADP, Workday)
• Data-driven mindset with experience in analyzing trends and creating actionable insights
• Writes and speaks fluent English

Responsibilities

• Lead the Tier 2 team specializing in EOR and Global Payroll advisory services, ensuring high-quality and consistent delivery of solutions
• Shape the team’s direction and strategy, defining service offerings, processes, and best practices to meet evolving client needs
• Act as the escalation point for advanced cases, ensuring timely and accurate resolution
• Set clear goals, monitor team performance, and foster a culture of continuous improvement
• Develop and document best practices to streamline workflows and enhance service efficiency
• Collaborate with Payroll Operations, Product, HR, and Legal teams to enhance the functionality and compliance of payroll client services
• Monitor legislative and industry trends, proactively adapting the team’s services to address emerging challenges and opportunities

Preferred Qualifications

• Proficiency in additional languages
• It’s not required to have experience working remotely, but it’s considered a plus

Benefits

• Work from anywhere
• Unlimited personal time off (minimum 4 weeks)
• Quarterly company-wide day off for self care
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces