Manager, Leaves and Accommodations

Summary

Join Twilio as our next Manager, Leaves and Accommodations! This role supports leave of absence, time-off, and accommodation programs for over 3,000 employees in the US and Canada. You will serve as a leave and time-off expert, collaborating with various teams across Twilio. Responsibilities include designing and implementing absence management programs, ensuring compliance with relevant laws, and creating communication materials. The ideal candidate possesses extensive experience in leave management, in-depth knowledge of relevant laws, and strong interpersonal skills. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 10+ years of experience in leave management and accommodation practices
• In-depth knowledge of FMLA, ADA, and other leave laws, program management and compliance
• Experience in employee education/engagement, rolling out communications and enablement
• Strong interpersonal skills and ability to maintain effective working relationships with internal & external partners
• Strong technical aptitude, experience with HCM systems Workday preferred

Responsibilities

• Design, develop & implement an evolved roadmap for absence and claims management, disability and accommodation programs that is legally compliant and aligned with the Company’s strategic goals
• Establish strong partnerships and collaborate with teams across Twilio (e.g., HRBP’s, Payroll, Legal, Communications, People Technology, Facilities, Finance, Procurement etc.)
• Keep current knowledge of trends, best practices, regulatory changes, and new technologies in leaves & accommodation laws and practices
• Has a thorough understanding of compliance and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies, communications, and practices to maintain compliance
• Prepare and develop communication materials and information about leave programs, procedures, and changes
• Serves as a subject matter expert with intricate knowledge of all applicable leave and accommodation laws and governing regulations, including FMLA, ADA, HIPAA, and State leave programs
• Engages in the interactive accommodation process with employees, HR Business Partners, Managers and Legal Team to identify and assess options for providing reasonable accommodations in accordance with the ADA and other applicable laws pertaining to disabilities

Preferred Qualifications

• Bachelor’s Degree in a related field or equivalent experience
• Experience in managing leave programs for large global organizations
• Track record of successful partnership and management of external carriers such as TPA’s, internal and external legal counsel and other providers
• Track record of monitoring and improving operations, decrease turnaround times, streamline work processes, and work collaboratively across internal teams to provide effective customer service to employees
• Experience working remotely and for multinational companies
• Ability to prioritize and maintain flexibility in a fast-paced, changing environment
• Attention to detail, organizational, and project management skills

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program