Manager of Clinical Quality

Summary

Join Solace, a healthcare advocacy marketplace, as the Manager of Clinical Quality, reporting to the Chief Medical Officer. You will shape the work of care advocates, ensuring high-quality services for patients while scaling a rapidly growing business. Develop and execute a framework for advocate operational and clinical quality, using data and collaborating with various teams. Implement policies, procedures, and clinical protocols to support advocates and improve patient care. Oversee quality assurance and improvement programs, and work closely with product, growth, and other organizational parts. This remote position requires an active, unrestricted RN license, a Bachelor’s degree, and significant experience in care management and leadership. Prior startup experience and comfort working autonomously are preferred.

Requirements

• An active, unrestricted RN license
• Bachelor’s degree required; MBA or MPH is a plus
• 5+ years of care management experience
• 3+ years of leadership experience
• Subject matter expertise in closing care gaps and remedying health related social needs (HRSN/SDOH)
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
• Demonstrated ability to work closely with product, growth, and other parts of the organization, leading cross-functional teams to achieve desired results
• Comfort with developing a data framework to monitor the achievement of goals and tracking of KPIs
• A vision for what healthcare can and should be

Responsibilities

• Develop and execute a framework for advocate operational and clinical quality that takes into account advocate behavior and patient feedback
• Work with data and product teams to synthesize information from multiple platforms to inform adherence to Solace’s standards and protocols
• Develop and implement policies, procedures, and clinical protocols to support advocates to perform their best work on behalf of patients
• Ensure Solace’s patients receive excellent care and a best-in-class advocate experience through developing, implementing, and iterating on the care model
• Develop and oversee quality assurance and improvement programs designed to strengthen the support patients receive

Preferred Qualifications

Prior startup experience is a plus; prior experience working at a tech-forward clinical startup is a massive plus; comfort working autonomously is a necessity

Benefits

This is a remote position