Manager of Operations

Summary

Join FreedomCare, a leading home care agency, as their Manager of Operations for their Launch team! This remote role, with some domestic travel, requires an innovative leader passionate about improving home care. You will build a team from the ground up, develop metrics and quality control systems, and leverage technology to streamline processes. You will also hire, train, and develop staff, oversee compliance, create and enforce processes, and collaborate with tech teams. This role demands strong leadership, operational expertise, and a commitment to FreedomCare's core values. The ideal candidate will have 5+ years of management experience and a passion for improving home care through technology.

Requirements

• 5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience)
• Demonstrated ability to think outside the box, developing strategy and turning it into tangible results
• Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees
• Passion for improving home care and for leveraging technology to improve lives
• Ability to utilize technology to advance company initiatives
• Energized by ambitious goals and working in a fast-paced environment
• Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
• Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable
• An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality
• A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning

Responsibilities

• Responsible for state-wide operations where you will build a team from the ground up
• Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
• Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care
• Hire, train and develop staff as the operations needs grow
• Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations
• Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve
• Work with development and technology teams to oversee software adjustment to your team’s workflows
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing
• To take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards

Preferred Qualifications

Healthcare / home health care experience

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career