Manager, Outbound Sales Development

Summary

Join Twilio as our next Outbound SDR Manager on Segment’s Outbound SDR Leadership team and lead the NAMER Outbound SDR business. This strategic role focuses on driving net new logos and requires a go-getter with experience in driving scaled motions across a large account list and a passion for improving customer outcomes. You will coach and develop a high-performing team, own team performance metrics, collaborate cross-functionally, and partner with SDRs to refine account targeting strategies. The ideal candidate will have 2+ years of sales/SDR leadership experience in high-growth technology companies and a strong understanding of the Martech industry. This remote role offers competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more.

Requirements

• 2+ years of sales / SDR leadership in high-growth technology companies, excelling in pipeline generation
• Strong track record of consistently meeting/exceeding quotas
• Experience executing an outbound pipe gen motion with a metrics-based approach that balances strategic outreach with key KPIs
• Deep understanding of cold calling qualification best practices and crafting personalized messages to high value prospects
• Strong understanding of the Martech industry and the role of data in driving business decisions
• Proficiency with modern sales processes and experience using sales engagement and productivity tools including SFDC, Outreach, ZoomInfo, LI Sales Nav, Koala, Common Room, and Gong
• Excellent executive presence and experience influencing buying decisions at all levels, from individual contributors to C-Suite
• Ability to operationalize upmarket success + execute on pipeline strategy at scale through data analysis + 1:1 coaching

Responsibilities

• Coach and develop a high-performing team of 8–12 outbound Sales Development Representatives by providing regular feedback, 1:1 mentoring, and structured training to sharpen prospecting skills and elevate performance
• Own team performance metrics such as activity levels, conversion rates, and pipeline contribution by continuously analyzing data to refine outreach strategies and improve results
• Collaborate cross-functionally with sales leadership and GTM partners to establish feedback loops and drive a consistent, high-quality pipeline generation cadence that supports closed revenue
• Partner with SDRs to refine account targeting strategies, focus on the right buyer personas, and coach on effective messaging tactics and cold calling—grounded in a strong understanding of the CDP space and how to apply use cases in prospecting
• Drive adoption of the SDR tech stack (Outreach, LinkedIn Sales Nav, SFDC, Koala, 6Sense, ZoomInfo, Common Room, etc.) to streamline workflows and improve efficiency
• Address performance gaps through structured coaching plans, proactive HR collaboration, and by creating a culture of psychological safety and continuous feedback

Preferred Qualifications

• Experience supporting and/or selling SaaS products (CDP or Martech preferred)
• Strong analytical skills with an understanding of forecasting & pipeline management
• Cross-selling and multi-threading experience in IT, Marketing, Data, Product, Analytics and Engineering
• Experience integrating AI into a pipegen motion

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program