Manager, Quantitative Research

Summary

Join Instacart's Research Team as a Quantitative Research Manager and lead a team in uncovering the "why" behind user behavior, turning data into actionable insights for product, design, and marketing. You will spearhead end-to-end quantitative research, shaping critical decisions by building measurement frameworks, tracking sentiment, and partnering with Data Science. Your insights will illuminate opportunities for growth across shoppers, retailers, and brands. Expect cross-functional collaboration, clear storytelling, and mentoring a talented team. This role requires a strong quantitative focus, experience managing researchers, and expertise in survey design and statistical tools. The position offers competitive compensation and benefits, including equity grants and a flexible remote work policy.

Requirements

• 2+ years managing or mentoring Quantitative UX Researchers in a player-coach capacity
• 5+ years conducting UX research with a strong quantitative focus, including survey design, segmentation, and behavioral analysis
• Proven record of influencing product and business decisions through data-driven storytelling
• Expertise with survey and statistical tools (e.g., Qualtrics, Q, SPSS) and a solid statistical toolkit (segmentation, DCM, factor analysis)
• Demonstrated ability to link survey data to behavioral/user data and communicate insights to technical and non-technical audiences
• Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field

Responsibilities

• Drive the vision, roadmap, and standards for quantitative UX research; manage and coach a small team while remaining hands-on with high-impact studies
• Partner with Data Science, Product, and Marketing leads to co-develop OKRs, measurement frameworks, and workflows that keep our research rigorous and aligned
• Design, implement, and analyze a breadth of studies—tracking surveys, segmentations, conjoint/choice modeling, and behavioral analyses—that uncover actionable insights at scale
• Link attitudinal and behavioral data to explain the “why” behind user actions, influencing product strategy and model development
• Craft compelling, visually engaging stories that drive clarity, inspire cross-functional teams, and ultimately deliver delightful experiences for every Instacart customer

Preferred Qualifications

• SQL, R, or Python proficiency
• Experience scaling CSAT/NPS or similar customer-satisfaction programs
• Background in e-commerce, consumer tech, grocery, or multi-sided marketplaces
• Master’s or PhD in a quantitative or behavioral science discipline
• Track record of building research programs in ambiguous, zero-to-one spaces

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote and the base pay range for a successful candidate is dependent on their permanent work location
• Offers may vary based on many factors, such as candidate experience and skills required for the role
• Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants