Senior Manager, Software Engineering

Summary

Join ServiceNow as a Product Development Manager and lead a team in creating high-quality solutions. You will manage daily development activities, solve complex problems, and oversee departmental resources. Leverage your experience in AI integration and your advanced coding skills to guide your team. This role requires 10-15 years of relevant experience and expertise in managing employees and projects. You will work collaboratively with product management, design, and support teams. The position offers a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10 to 15 years of experience with technologies relevant to SN and advanced coding skills with high-quality results
• Experience managing employees who require little oversight in completing assigned work
• Experience providing direction, delegate assignments, and support to accomplish tasks with their team
• Experience with open source tools and agile development environments
• Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
• Experience completing projects based on company priorities, context, risks and desired outcomes
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)

Responsibilities

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team