Manager, Software Engineering Management

Summary

Join ServiceNow as a ServiceNow Platform Infrastructure Engineering Manager and lead a team of developers, providing mentorship and guidance. Manage team objectives, deliverables, hiring, and performance reviews. Collaborate with peer teams on global engineering efforts, ensuring architecture agreement and resource coordination. Provide technical guidance for systems optimization and participate in architectural reviews. Assess risks and vulnerabilities of existing systems to ensure high availability and performance. Remove blockers, act as an escalation point, and build cross-functional relationships. This role offers a competitive salary and benefits package.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2-3+ years’ people management experience, especially of a software development or systems engineering team across a global 24x7 production environment
• Fluency with the components of ServiceNow Application and Administration
• Solid background in Linux systems and OS Patching on a global scale
• Ability to execute a project based on priorities, context, risks, and desired outcomes
• Ability to work cross functionally, establishing relationships with partners that are consumers and dependencies of your product
• Good communication skills and the ability to work in an open, collaborative, and dynamic team environment
• Experience in software development, release management, DevOps, and large-scale program management
• ServiceNow Platform development experience and SN UI frameworks familiarity
• Fluency in one or more relevant programming languages (Java, JavaScript or Python)

Responsibilities

• Lead and manage a team of Servicenow platform developers in the infrastructure space, providing mentorship and guidance, maintaining a best-of-class mindset
• Manage quarterly and annual planning, team objectives, individual goals, deliverables, hiring, development plans, and performance reviews
• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines
• Provide technical guidance for systems optimization opportunities and participate in architectural reviews
• Assess risks, vulnerabilities, and mitigations of existing systems to ensure they are highly available, operationally sound, perform at scale, and exceed customer expectation
• Remove blockers and act as an escalation point for issues and form cross functional relationships to ensure organizational success

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs