Manager, Software Engineering Management - Fullstack

Summary

Join ServiceNow's Digital Technology team and build high-impact cloud software using a market-leading development platform. Lead the design, development, and delivery of scalable, high-quality software solutions. Collaborate with cross-functional teams to deliver cohesive solutions and approach complex challenges with a problem-solving mindset. Foster a positive team culture and oversee team operations, including resource planning, hiring, and development. Make the world work better for our employees and customers. This role offers a competitive salary and benefits package.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• At least 6 -10 years of experience in application development, system architecture, and production support for enterprise-level solutions
• A minimum of 2 - 3+ years leading diverse, distributed engineering teams across geographies
• Proficiency in one or more programming languages such as Java, C++, Ruby, Shell, or JavaScript
• Experience working with front-end frameworks like AngularJS, ReactJS, or Bootstrap
• Familiarity with open-source tools and agile development methodologies
• A strong understanding of software development best practices, including architecture, design patterns, and development processes
• The ability to connect technical deliverables to business outcomes, collaborating with product owners to ensure value realization
• Excellent communication and collaboration skills to manage cross-functional discussions and dependencies effectively

Responsibilities

• Build high-impact cloud software for businesses using a market-leading development platform
• Lead the design, development, and delivery of scalable, high-quality software solutions that align with organizational goals and stakeholder needs
• Collaborate with product management, design, support, and engineering teams to deliver cohesive and thoughtful solutions
• Approach complex and ambiguous challenges with a problem-solving mindset
• Foster a positive, inclusive team culture that encourages individuals to do their best work and deliver outstanding customer experiences
• Oversee team operations including resource planning, hiring, mentoring, and development, while building and maintaining a high-performing engineering team

Preferred Qualifications

• Experience in domains such as Partner Relationship Management (PRM) or Customer Relationship Management (CRM) is a plus
• A proactive attitude and sense of ownership to succeed in a fast-paced environment
• Strong presentation and influencing skills with the ability to listen actively and communicate clearly
• Proven ability to build relationships and foster trust across all levels of an organization

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs