Manager, Supplier Relationship Management

Summary

Join Avetta as the Manager, Relationship Management, leading a team of Relationship Managers to drive retention among high-priority supplier accounts. You will coach the team, oversee processes, and provide strategic guidance to reduce churn, enhance supplier satisfaction, and deliver a consistent, valuable experience. This role blends daily operational leadership with strategic alignment to broader lifecycle initiatives. Success demands strong people leadership, CRM proficiency, and a dedication to improving customer experience through proactive engagement and scalable processes. A hybrid work schedule (3 days in office, 2 days remote) is preferred for those within commuting distance of an office; remote work may be considered for others. Your leadership will ensure each supplier feels valued and supported, contributing to renewal success.

Requirements

• 3–6 years of experience in account management, customer success, or renewals (with at least 1–2 years in a people management role)
• Strong understanding of lifecycle-based engagement and proactive retention models
• Proven success in coaching teams to performance outcomes
• Proficient in Salesforce with a strong understanding of CRM best practices
• Excellent verbal and written communication skills
• Data-driven mindset with the ability to analyze performance and identify trends

Responsibilities

• Manage and develop a team of Relationship Managers focused on proactive retention
• Set clear expectations and coach the team to meet KPIs across outreach, engagement, and renewal forecasting
• Conduct regular 1:1s and team check-ins focused on performance, supplier experience, and continuous improvement
• Support career growth, skill development, and employee engagement
• Oversee task assignment, account coverage, and lifecycle playbook adherence
• Ensure accurate documentation of supplier interactions in Salesforce
• Monitor team performance metrics and drive execution against goals
• Maintain high visibility into risk indicators and remove blockers to team success
• Partner with Director and cross-functional peers to refine lifecycle retention strategy
• Provide feedback on health scoring, automation, and engagement tactics
• Collaborate with Sales, Support, Product, and Billing to resolve friction points
• Contribute to programmatic improvements that increase efficiency and supplier satisfaction
• Champion the voice of the supplier internally, ensuring that trends and insights are shared with relevant teams
• Elevate systemic issues and advocate for experience-driven solutions
• Promote a team culture rooted in supplier partnership, proactive engagement, and long-term retention

Preferred Qualifications

• Experience managing a book of business in a B2B SaaS or compliance-driven environment
• Familiarity with health scoring, lifecycle triggers, and automated engagement tools (e.g., ChurnZero, Gainsight, HubSpot)
• Track record of building a culture of accountability and engagement within a high-performance team
• Strong cross-functional collaboration and problem-solving skills