Remote Manager, Technical Account Management

Summary

Join Samsara, a pioneer of the Connected Operations Cloud, as a Manager to oversee Technical Account Managers and drive customer success through technical expertise and strong business acumen.

Requirements

• Bachelor's degree in a technical, business, or related field; or equivalent work experience
• Proven experience in technical account management, customer success, or a related field
• Innovator and strong people management skills, with a focus on professional development and team building
• Excellent written and verbal communication
• Excels to use data to create new insights and drive action based on the task at hand
• Experience in handling highly visible escalations and working cross-functionally with the Product, Sales, and Customer Success teams to resolve
• Ability to proactively identify risks and dependencies and put in place plans to mitigate them

Responsibilities

• Team Management: Provide guidance, coaching, and support to a team of Technical Account Managers
• Performance and Metrics Accountability: Monitor and manage team performance against key metrics and objectives
• Professional Development: Actively engage in the professional growth of each team member through development plans, training, mentorship, and regular feedback
• Customer Success Advocacy: Ensure the team builds and maintains strong relationships with customers
• Customer Escalation Management: Acts as the primary point of contact for overseeing and resolving high-priority technical escalations
• Cross-Functional Collaboration: Partners close with internal teams, including sales, product, support and customer success
• Strategic Planning: Contribute to the strategic planning and scaling of the Technical Account Management team
• Cultural Ambassador: Champion and embody Samsara's operating principles

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits
• Samsara for Good charity fund