Manager, Technical Account Management

Summary

Join Wiz, a rapidly growing cloud security company, as a Manager of Technical Account Management. Lead and mentor a team of Technical Account Managers (TAMs), ensuring customer success and satisfaction. Collaborate with various teams to develop strategic account plans, drive customer retention, and resolve technical issues. Maintain up-to-date knowledge of the Wiz platform and cloud security threats. Help customers achieve their goals by developing success plans and measuring key performance indicators. Advocate for customer needs and offer insights on new features. This role requires strong leadership, technical expertise, and excellent communication skills.

Requirements

• 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role
• 3+ years of experience managing technical customer-facing teams
• Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
• Proven track record of mentoring and managing high-performing technical teams
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience

Responsibilities

• Lead, mentor, and motivate a team of TAMs
• Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region
• Collaborate with Operations, Sales, Renewals, and Marketing teams on strategic account plans to help drive customer retention and growth
• Program management account escalations to ensure timeline and well-coordinated resolution
• Maintain up-to-date functional and technical knowledge of the Wiz platform
• Continuously monitor news related to new & emerging cloud security threats
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
• Measure customers’ achievement of these key performance indicators and report those both internally and externally
• Identify and address technical issues to ensure high levels of customer satisfaction
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
• Advocate for customer needs across various departments (product management, support, ...)
• Offer insights regarding the availability of new features in Wiz
• Program manage account escalations effectively

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave