Manager - Trust & Safety

Summary

Join GoDaddy's team as a Manager of Trust and Safety, leading a team dedicated to ensuring platform safety for customers and users. You will investigate and resolve suspicious activities and policy violations, manage high-profile investigations, and collaborate with various internal and external teams. Data analysis and strategic decision-making are crucial for improving processes and enhancing safety outcomes. The role requires strong leadership, experience in Trust & Safety or fraud prevention, and the ability to scale operations. Flexibility to respond to urgent incidents outside standard business hours is needed. This is a remote position, with occasional office visits.

Requirements

• 5+ years’ experience in Trust & Safety or fraud prevention, ideally within the internet infrastructure, web hosting, or domain services industry
• Proven ability to scale operations and manage teams, including oversight of outsourced BPO (Business Process Outsourcing) teams
• Skilled in interpreting operational data to drive performance improvements and inform strategic decisions
• Strong knowledge of current and emerging threat trends, such as phishing, scams, malware, and content-related abuse
• Experience collaborating with diverse stakeholders and senior leaders, as well as working with law enforcement and regulatory agencies to implement and enforce policies

Responsibilities

• Lead and support a distributed team of Trust and Safety professionals, including oversight of outsourced BPO teams, to investigate and resolve suspicious activity and policy violations while fostering team well-being and development
• Take the lead on high-profile investigations with a customer-centric approach, and manage teams who liaise with law enforcement and regulatory agencies for effective case resolution
• Analyze data and metrics to assess the effectiveness of Trust and Safety initiatives, making data-driven decisions to improve processes, scale operations, and enhance overall safety outcomes
• Collaborate cross-functionally with internal teams—such as Legal, Industry/Government Relations, Public Relations, Information Security, and Care—as well as technology partners, to investigate claims, manage risks, enforce standards, and implement tools that enhance Trust and Safety operations in compliance with regulations
• Partner with Product, Technology, and Care teams to improve safety features and the customer experience, proactively mitigate misuse of the platform, advocate for GoDaddy’s Trust and Safety initiatives with industry and regulatory organizations, and stay current with industry trends and regulatory developments related to online safety and security

Preferred Qualifications

• Bachelor’s degree or equivalent experience in Computer Science, Cybersecurity, or Business Administration
• Familiarity with GoDaddy products and services

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave