Quality & Safety Manager

Summary

Join Ro, a leading direct-to-patient healthcare company, as a Quality and Safety Manager. You will play a key role in enhancing patient safety and managing risks across our platform. Responsibilities include investigating clinical incidents, conducting audits, monitoring for side effects, and evaluating new technologies. This position requires strong analytical skills and collaboration with cross-functional teams. You will contribute to strategic decision-making and operational improvements, ensuring the highest standards of patient care. The ideal candidate possesses a BSN or equivalent experience, current RN licensure, and relevant experience in patient safety and risk management. Ro offers a comprehensive benefits package, including full medical, dental, and vision insurance, 401(k) matching, flexible PTO, and more.

Requirements

• BSN or equivalent years of experience
• Current RN licensure
• 5+ years of experience as an RN
• 1-2+ years of which are spent in virtual care (asynchronous is a plus)
• 1-2+ years of experience in direct patient care
• 1+ years focusing on patient safety
• 1+ years focusing on risk management
• Demonstrated experience applying data insights to enhance healthcare safety practices
• Understanding of the principles of clinical risk management
• Experience using clinical background to identify potential concerns for patient safety and quality of care
• Detailed oriented and highly organized - able to make sense of unorganized data and clinical information
• Adept at learning new technology and can thrive in a fast-paced, high-intensity environment

Responsibilities

• Triage, investigate, and escalate clinical incidents reported by frontline staff; document findings, maintain accurate records, and facilitate feedback loops to ensure learning, accountability, and continuous improvement
• Assist in the coordination and response to large-scale patient safety events requiring rapid investigation and cross-functional collaboration
• Conduct targeted chart audits related to cautionary events and safety metrics to identify trends and areas for improvement
• Oversee and execute monitoring processes for potential side effects, supporting proactive pharmacovigilance
• Take a lead role in evaluating new clinical technologies, workflows, and treatment offerings to identify and quantify potential risks prior to implementation
• Facilitate prioritization of patient safety opportunities based on risk assessment and strategic alignment
• Drive forward team initiatives and contribute to larger cross-functional projects, with ownership of specific deliverables and outcomes
• Communicate identified risks clearly and effectively to cross-functional teams, enabling informed decision-making and appropriate mitigation strategies
• Support Ro’s participation in a Patient Safety Organization (PSO), including data submission and integration of learnings into safety strategy
• Analyze safety data and trends to generate insights that inform strategic decisions, operational improvements, and clinical best practices

Preferred Qualifications

Relevant certification in patient safety or risk management (e.g., CPPS, CPHQ, ARM, CPRM) preferred

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness