Manager/Lead, Project Management

Summary

Join Twist Bioscience as a Project Manager to oversee all aspects of project management, coordination, and implementation for antibody discovery, optimization, expression, purification, and related SynBio/Biopharma businesses. Manage and supervise the project management team, ensuring effective communication with customers, internal teams, and external stakeholders. Oversee all project phases, from feasibility analysis to completion, collaborating with lab teams to resolve issues and identify alternative workflows. Define project priorities, scope, and resource requirements, providing timely updates to customers and stakeholders. Develop expertise in scientific workflows and customer applications, tracking project metrics and working with cross-functional teams to develop service menus and pricing. Support the review of legal documents and participate in sales team training and support activities.

Requirements

• 5+ years of relevant experience in life sciences or a related field, with over 2 years in a customer-facing role
• Bachelor’s degree in Biology, Chemistry, or a related field required; advanced degree and/or hands-on laboratory experience are a plus
• Demonstrated ability in customer communication from inquiry to service delivery
• Strong understanding of service offerings and customer workflows
• Proven ability to influence cross-functional teams and collaborate effectively with customers, internal operations, and sales teams
• Track record of successfully managing projects to meet customer expectations
• Exceptional leadership, teamwork, and communication skills
• Proactive, high-energy, and positive attitude with a "can-do" mindset

Responsibilities

• Manage and supervise the project management team, assessing their skills and tools to effectively direct customer and business development inquiries to appropriate expertise
• Directly respond to or route all incoming inquiries from customers and business development to the relevant internal teams
• Oversee all project phases, including feasibility analysis, scheduling, scope definition, execution, troubleshooting, and tracking to completion
• Collaborate with lab teams to resolve project issues or identify alternative workflows
• Define project priorities, scope, approach, resource requirements, timelines, deliverables, and budget
• Provide timely and professional updates to customers and internal stakeholders on project progress
• Develop expertise in scientific workflows and customer applications
• Maintain and update project lists (WIP and completed) through weekly update meetings
• Provide written project updates as agreed with customers
• Track project management and operational metrics (e.g., response rate, conversion rate, project success rate)
• Work with cross-functional teams to develop service menus, add-on services, COGS, and pricing
• Generate customer proposals, quotes, Statements of Work (SOW), and Research Plans
• Support the review of legal documents (e.g., NDAs, MSAs)
• Partner with lab teams to manage operational capacity utilization and throughput
• Collaborate with cross-functional teams to develop processes for order intake, project progression, shipment/delivery, and information sharing
• Participate in sales team training and support sales activities
• Contribute to the creation of content collateral and product messaging
• Manage "ad hoc" projects as needed