Engineering Manager

Summary

Join Livestock Information Ltd as an Azure Engineering Manager and lead a team of DevOps and Identity & Integration personnel. You will oversee critical break-fix support, proactive system maintenance, and the continuous availability of systems and customer identity and integration services. The role involves leading the design, implementation, and management of DevOps practices and pipelines in Azure cloud environments, with a strong focus on security. You will guide Azure B2C identity management, API Management, and SQL systems, working with cross-functional teams to ensure efficient and secure software delivery. The position requires extensive experience in leading technical teams in an Azure Engineering or Technical Manager/Lead role, with a comprehensive understanding of Identity, Integration, and DevOps practices. The successful candidate will be responsible for providing training and support to team members and creating comprehensive management reports.

Requirements

• Extensive experience of leading and mentoring technical teams in an Azure Engineering or Technical Manager/Lead role with a full understanding of Identity, Integration and DevOps practices
• Experience in providing high-quality break-fix support in a fast-paced environment
• Proven ability to monitor and maintain complex cloud-based systems, ensuring uptime and performance
• Management of Azure subscriptions and Azure resources
• Supervising the use of infrastructure as code (IaC) tools like Azure Resource Manager (ARM) templates or Terraform to provision and manage Azure cloud resources
• Implementing automation into current processes and procedures
• Oversight of managing customer identity and access using Azure AD B2C
• Experience of custom policies and user flows in Azure B2C
• Familiarity with creating and building integration patterns
• Using log analytics to identify real-time identity analytics
• Knowledge of identity and access protocols such as OpenID, OAuth2.0 & SAML2.0
• Familiarity with APIM, including security and cloud-to-cloud integration
• Understanding of C# programming, Azure Functions and Web Apps
• Experience of working within a .NET environment
• Understanding of designing, implementing, and managing SQL databases within an Azure environment
• Applying best practices for compliance with frameworks like the Azure Security Benchmark, NIST, and NCSC
• Implementation of security testing tools such as SonarQube and Zed Attack Proxy
• Fostering strong relationships with cross-functional teams and stakeholders, alongside managing stakeholder expectations
• Communicating progress, challenges, and solutions with team members, stakeholders, and management, including preparation of management reports
• Supporting senior management to create and manage engineering roadmaps and priorities
• Providing mentoring, training and support to team members to ensure the adoption of best practices in Azure coding practices

Responsibilities

• Leading the team to provide timely and efficient break-fix support to resolve system issues and minimise downtime in line with Service Level Agreements including out-of-hours
• Ensure monitoring of system performance, availability, capacity, and infrastructure and code optimisation to ensure efficiency and reliability
• Lead 3rd line support for Azure platform and customer identity & integration services, addressing escalated and complex issues, whilst coordinating with internal teams to maintain service uptime
• Plan and provision workloads for service enhancements, projects and client service requests to efficiently support the dynamic business needs
• Enforce security policies by conducting regular vulnerability assessments.  Ensuring the team patches and hardens systems as required whilst adhering to corporate Information Security Policies, Azure Security Benchmark and CIS controls
• Collaboration with cross-functional teams (Development, Testing and third parties) to support, guide and offer technical guidance to software applications, identity & integration, and infrastructure implementations.  Ensuring robust and security frameworks are adhered to
• Verify proactive monitoring of systems is in place and implement real-time monitoring tools for applications and the under-lying infrastructure maintaining system health and provide timely feedback on performance and potential risks to service availability
• Leverage deep expertise in Microsoft Azure’s IaaS, PaaS and SaaS offerings to guide, design and implement, and enhance Azure manage cloud-based solutions that align with business and technical needs
• Comprehensive understanding of building and maintaining automated CI/CD pipelines, Azure Resource Manager (ARM) templates, Terraform to provision and manage Azure cloud resources and to ensure consistent, secure, and reproducible deployments
• Broad understanding of API gateways using Azure API Management (APIM), maintaining Azure B2C user flows and UI/UX modifications and policy configurations, to guide team workloads
• Thorough understanding of designing, implementing, and managing SQL databases within Azure for business-critical applications, enabling optimum operational efficiency
• Provide training and support and mentorship to team members to ensure adoption of best practices within Platform Engineering
• Ensure clear and detailed documentation for deployment processes, architecture designs and troubleshooting guidelines are completed
• Effectively communicate progress, challenges, and solutions with team members, stakeholders, and management
• Complete regular and consistent management reporting for the Platform Engineering team, highlighting objectives, velocity, progress, concerns and trend analysis
• You may be required to undertake other duties assigned by your line manager as appropriate

Benefits

• A fully remote and flexible working set up
• 33 days annual leave, inclusive of Bank Holidays
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued