Marketing Service Representative

Summary

Join Affinitiv's award-winning team as a Marketing Services Representative and build strong relationships with clients. You will act as a liaison between clients and the development team, creating high-quality marketing campaigns that meet brand standards and exceed expectations. This role requires collaboration with internal departments, consistent performance, and effective problem escalation. You will need strong communication and interpersonal skills, along with proficiency in Microsoft Office Suite. A bachelor's degree or equivalent experience is preferred, along with 2+ years of customer experience. Affinitiv offers a comprehensive benefits package, including medical, dental, vision, 401k, and generous PTO, and embraces a flexible Work from Here program.

Requirements

• Bachelor’s Degree or equivalent industry experience in marketing preferred
• 2+ years of customer experience preferred
• Attention to detail and error free proofreading skills
• Proficient at using Microsoft Office Word and Excel
• Ability to deliver high quality results in a deadline driven environment
• Troubleshooting skills
• Strong organizational, time management and process management skills
• Data entry with accuracy and speed
• Professional communication over the phone and in person
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
• Collaborative in nature and ability to consult cross-functionally with other departments

Responsibilities

• Develop a solid base knowledge of all Affinitiv products and solutions managed by the Marketing Services Team
• Establish strong lines of communication with Client Success Consultant Team to ensure client needs and requirements are met
• Collaborate with internal departments to fulfill contracts and resolve issues as they pertain to the products and solutions you support
• Perform with consistency, efficiency and a sense of urgency
• Escalate problems and issues as necessary through the proper channels
• Understand your impact on the success of the client relationship and consistently exceed client expectations
• Act as a team player and support others toward the success of the team
• Engage team members with professionalism and respect

Preferred Qualifications

HTML knowledge preferred

Benefits

• Medical
• Dental
• Vision
• 401K
• Generous PTO
• Remote work
• Flexible hours