Sales Service Representative

Summary

Join NBCUniversal as a Sales Support Specialist and contribute to driving revenue and delivering exceptional customer service. Execute broadcast and digital order entry, maintain orders throughout campaigns, and generate preempt reports. Ensure accurate coding, communicate order changes, and provide pre- and post-campaign logs. Collaborate with internal teams and external agencies to resolve billing discrepancies. This fully remote position offers competitive benefits and a salary range of $50,000-$57,000.

Requirements

• At least 1 year of experience in sales support or sales operations with working knowledge in broadcast traffic and sales order systems
• Bachelors degree
• Must have unrestricted work authorization to work in the United States

Responsibilities

• Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients
• Execute broadcast and digital order entry
• Perform order maintenance throughout campaign flight
• Send preempt reports to station/regions account managers
• Communicate and confirm all order changes or makegoods to buying agency
• Regularly check coding on TP/high-profile events for accuracy
• Send Pre and Post logs to clients as requested
• Assist traffic with locating instructions and other campaign materials
• Assist to creating and managing advertiser/agency codes
• Post flight invoice maintenance, adjustments, edits as necessary
• Coordinate with agency and station/regions account managers to resolve any billing discrepancies
• Work closely with various levels of management and staff within marketing, sales, programming, and finance departments at stations

Preferred Qualifications

• Bilingual-English/Spanish preferred
• Knowledge of Wide Orbit Traffic, Wide Orbit Sales, WO Connect
• Knowledge of basic Microsoft Applications: Excel, Word, PowerPoint, and Outlook
• Strong verbal & written communication skills
• High level organizational skills - must possess the ability to manage multiple priorities with confidence and balance
• Strong interpersonal skills/team oriented with a positive attitude
• Creative thinker with a strategic and business-oriented mindset towards problem solving
• Ability to work in a fast paced, high-pressure environment

Benefits

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks