Remote Marketplace Specialist

Summary

The job is for an Account Manager/Marketplace Specialist at Canibuild, a rapidly growing SaaS start-up. The role involves driving revenue growth, customer satisfaction, and marketplace expansion in the architectural and building sectors. The employee will utilize their product knowledge and industry insights to promote marketplace products.

Requirements

• Bachelor's degree in civil/ structural engineering or architecture
• Proven experience in B2B account management, customer success, or a similar role, preferably within a tech start-up environment
• Deep understanding of the architectural/building industry and marketplace dynamics
• Exceptional communication, negotiation, and strategic thinking skills
• Proficiency in managing complex projects and multitasking
• Strong analytical skills with an aptitude for making data-driven decisions
• Ability to work remotely full-time, adhering to a schedule of 5:30 AM to 2:30 PM IST

Responsibilities

• Identify and pursue cross-selling and upselling opportunities within our client base, focusing on our marketplace's unique offerings
• Engage with customers to understand their evolving needs, offering tailored solutions that enhance their operational efficiency
• Conduct market research to align marketplace strategies with industry trends and customer demands
• Build and maintain strong relationships with key stakeholders within customer organizations
• Optimize marketplace listings for better search and conversion, ensuring high-quality product presentations
• Clearly present the value of marketplace products, tailored to each build type and builder's process
• Work closely with Onboarding, Implementation, and Engineering teams for the latest feature updates and marketplace enhancements
• Support the efficient fulfillment of client orders and seamless integration of new products for existing clients
• Use data and analytics to identify trends and opportunities for revenue expansion
• Provide actionable insights to customers on the impact of Canibuild Marketplace solutions
• Monitor key performance indicators to report on marketplace performance and drive improvement
• Develop and deliver training and resources to maximize marketplace engagement and success
• Establish a feedback loop with clients for new product integration, using feedback to improve offerings

Benefits

• Competitive salary package
• Full-time remote work
• Opportunities for career growth
• A dynamic work environment
• Employee Centric