Medical Assistant Lead

Summary

Join Curai Health, an AI-powered virtual clinic, as a Medical Assistant Lead! Lead and mentor a team of medical assistants, providing both direct patient care and operational oversight. Optimize workflows, ensure quality care, and collaborate with cross-functional teams. This remote-first position requires a CMA/RMA certification, 5+ years of experience (including 2+ years in a lead role), and 2 years in telemedicine. You'll leverage AI tools to enhance efficiency and patient care. Curai offers excellent benefits, including remote work, comprehensive health insurance, paid time off, a 401k plan, and a professional development stipend.

Requirements

• Certification as a medical assistant (CMA, RMA, or equivalent)
• 5+ years of experience as a medical assistant, including 2+ years in a lead or supervisory role
• 2 years of experience in telemedicine is required
• Exceptional organizational and time management skills, with a focus on accuracy and attention to detail
• Strong interpersonal and communication skills to lead and motivate a remote team
• Demonstrated ability to work independently while maintaining a team-oriented mindset
• Proficiency in using technology, including EHR systems, telemedicine platforms, and general office software
• Commitment to patient privacy and compliance with HIPAA regulations
• Demonstrated ability to work independently with agency and initiative in a fast-paced environment
• Experience or interest in leveraging AI to streamline administrative tasks, improve patient communication, and optimize clinical support processes

Responsibilities

• Provide guidance, mentorship, and support to the medical assistant team, fostering a culture of collaboration and excellence
• Perform medical assistant duties regularly, maintaining a strong connection to frontline tasks
• Collaborate with cross-functional teams to streamline patient workflows and improve operational efficiency
• Monitor team performance and ensure adherence to established quality standards and protocols
• Manage functions such as pharmacy coordination, referrals, and follow-up tasks to support care continuity
• Assist patients with sourcing specialists, scheduling appointments, and accessing resources
• Act as a liaison between medical assistants, clinicians, and management
• Provide regular feedback and reporting on team performance and operational metrics
• Lead onboarding and training efforts for new team members, ensuring they are equipped to provide excellent care

Preferred Qualifications

• Remote supervisory experience is a plus
• Bilingual proficiency in Spanish is a plus

Benefits

• Excellent medical, dental, vision, flex spending plans, PTO, and professional development stipend
• 401k plan with employer matching
• Remote working from the comfort of your home