Remote Medication Reconciliation Medical Assistant

Summary

Join our team of experts who care deeply about our mission at Vesta Healthcare! We're looking for a customer-focused individual to assist in coordinating the care of members enrolled in Medicare's chronic care management program. The ideal teammate will conduct patient interviews, create medication lists, coordinate clinical service visits, and provide practice support.

Requirements

• A current Medical Assistant (CMA) certification is required
• Fluency in English and Spanish, Russian or Cantonese/Mandarin (writing, reading and speaking) is required
• At least two years of experience as a medical assistant with at least 1 year experience as a medication reconciliation medical assistant is required
• The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts is required
• Knowledge and understanding of chronic care management processes is required
• Comfort using technology like Google Workspace, multiple EMRs, Slack is required
• Worked with multiple platforms to provide a seamless experience for the patient is required
• The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection is required

Responsibilities

• Conduct patient interviews and create accurate, comprehensive medication lists
• Coordinate clinical service visits between pharmacists and members and/or caretakers
• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
• Coordinate care for members of the program
• Enter data within operating dashboards, reporting and workflow platforms
• Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
• Manage challenging member and/or caretaker situations and be able to respond promptly to member needs and service requests
• Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
• Participate in other activities as assigned

Benefits

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match