Member Experience Associate

Summary

Join Belle, a rapidly growing engagement company revolutionizing home healthcare, as a Member Experience Associate! In this remote role, you will be the friendly voice of Belle, providing exceptional support to our senior members. You will handle inquiries, schedule appointments, and conduct health insurance eligibility checks, all while building trust and creating a positive experience. This position requires strong communication and customer service skills, along with experience in a similar role. Belle offers competitive compensation and benefits, including health insurance, 401k, paid time off, and a flexible remote work schedule.

Requirements

• 6+ months in customer service, call centers, healthcare support, or similar roles
• Comfortable using phone systems, Google Suite, Slack, and customer management platforms
• Clear, patient, and empathetic speaking skills
• Ability to take ownership of tasks and manage time effectively in a remote environment
• A warm personality that fosters trust and builds relationships
• Open to change and committed to continuous learning

Responsibilities

• Deliver compassionate, patient-focused customer service through phone, email, and SMS chat
• Run health insurance checks to determine member eligibility and potential cost share
• Schedule and confirm appointments, ensuring accuracy and efficiency
• Provide clear and friendly communication, making sure members feel heard and valued
• Proactively engage with members, addressing concerns with professionalism and care
• Document interactions and feedback to support continuous improvement
• Adapt to change and embrace opportunities to improve processes and service delivery

Preferred Qualifications

Experience working with seniors or in a healthcare-related role

Benefits

• Competitive compensation
• Health, dental and vision benefits
• 401K
• Paid time off, sick, paid holidays
• Remote, flexible work schedule