Customer Experience Specialist

Summary

Join CookUnity as a Customer Experience Specialist and help improve clients' experiences. You will handle inbound customer requests, address time-sensitive issues, assist with subscription and product questions, and escalate critical cases. The role requires 3+ years of experience in customer issue resolution using email, phone, and/or chat, excellent English communication skills, and a customer-centric approach. You'll need to be organized, positive, and willing to go the extra mile. The position offers a hybrid remote model with multiple schedules available, including public holiday work (with double pay). The monthly salary range for Peru-based candidates is USD 930.

Requirements

• You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat
• You have an outstanding level of English (oral and written) and effective communication skills
• You are customer-centric and love helping people
• You are very organized, even under pressure
• You have a positive attitude, great people skills,and supportive and you are willing to go the extra mile for a team member
• Your North Stars are Quality and Empathy
• Multiple schedules available
• Availability to work on Public Holidays (you’ll be paid double your normal daily rate)
• Hybrid Model - You will be required to attend our office on demand, but keep in mind that the position is mainly remote

Responsibilities

• Handle all inbound requests from our customers and solve their issues, providing an outstanding experience in every interaction
• Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat promptly
• Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
• Escalate critical cases and exceptions to CX Supervisor for proper follow-up
• Process orders, forms, applications, and general subscription requests
• Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Preferred Qualifications

If you have knowledge of nutritional information and fine dining, we would love to speak with you!

Benefits

• Get paid in USD
• Work remotely: design the life that you want
• Enjoy 15 days of vacation each year from the start date
• 16 fully paid Argentinean holidays
• Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider
• 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform
• Personalized English coach