Shift4 is hiring a
Merchant Experience Lead

Summary

Shift4 is seeking a seasoned Customer Experience leader to contribute to crafting and executing a merchant experience strategy, develop merchant journey maps, engage merchants through various channels, utilize data-driven insights, collaborate with cross-functional teams, and lead team development. The role requires 6+ years of leadership experience in customer experience, deep understanding of customer behavior, technical proficiency, exceptional communication skills, strategic mindset, and experience working in fast-paced environments.

Requirements

• Minimum of 6 years of leadership experience in customer experience and engagement roles
• Deep understanding of customer behavior, insights, and trends
• Strong technical acumen, including expertise in customer experience technologies, platforms, and tools
• Exceptional leadership, communication, and interpersonal skills
• Strategic thinker with a results-oriented mindset and a passion for innovation and continuous improvement
• Experience working in fast-paced, dynamic environments and leading cross-functional teams

Responsibilities

• Contribute to crafting and executing a comprehensive merchant experience strategy
• Spearhead the development of merchant journey maps and personas
• Collaborate closely with Marketing and Learning & Development teams to enable targeted and personalized communication and outreach initiatives
• Harness the power of data and analytics to gain insights into merchant behavior, preferences, and sentiment
• Foster close collaboration with cross-functional teams
• Lead by example, championing and inspiring adoption and engagement with the merchant experience throughout the organization