Merchant Payment Processing Analyst

Summary

Join ChowNow as a Merchant Payment Processing Analyst and play a crucial role in ensuring smooth and efficient merchant payment processing. You will monitor payment systems, analyze data, resolve issues, and optimize processes using SQL and Python. This remote position reports to the Senior Finance Manager and involves collaborating with technical team members to enhance payment processing systems. You will conduct in-depth analysis of network costs and payment platform fees, contributing to cost reduction and process improvement. The ideal candidate possesses strong analytical and problem-solving skills, along with experience in payment processing systems and data analysis using SQL and Python. ChowNow offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• 3+ years of experience in SQL and Python for data analysis and automation
• 2+ years of experience with payment processing systems and industry standards (e.g., PCI DSS)
• Proven experience in assessing network costs, interchange fees, and payment platform fees
• Excellent analytical and problem-solving skills with a strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Responsibilities

• Monitor payment processing systems
• Analyze payment data
• Identify and resolve payment issues
• Conduct in-depth analysis of network costs and payment platform fees
• Conduct data analysis and reporting utilizing SQL & Python
• Optimize our payment processing systems
• Implement enhancements to payment processing systems
• Collaborate with technical team members
• Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products
• Gain a thorough understanding of the payment processing systems and factors impacting processing costs
• Gain a comprehensive understanding of the end-to-end payment processing workflow, including authorization, settlement, reconciliation, and chargeback management. This will include review of both the process and underlying queries and scripts utilized to accomplish the process
• Build strong relationships with team members, understand team dynamics, and identify key stakeholders
• Gain an understanding of the data in the data warehouse and start to create data definitions
• Learn to assess payment data to identify trends, anomalies, and potential error indicators
• Understand how processing and transactions are reflected on the Profit and Loss statement
• Leverage problem-solving skills to effectively address payment processing challenges and provide timely solutions
• Develop base reporting around processing and transactions
• Conduct an in-depth assessment of payment data to identify opportunities for optimization and cost reduction
• Identify areas for process improvement and propose solutions to enhance efficiency and accuracy
• Participate in projects related to payment processing system upgrades, new payment methods, or compliance initiatives

Preferred Qualifications

• Knowledge of fraud prevention techniques and tools
• Experience with Stripe, Adeyn or similar platforms
• Bachelor's degree in Computer Science, Finance, or a related field

Benefits

• Expected Base Salary Range: $84,550 - $93,450
• Ongoing training and growth opportunities
• Rock solid medical, dental, and vision plans
• Mental Health Coverage
• Unlimited Paid Vacation
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Commuter benefits (including Uber Pool)
• Employee Stock Incentive Plan
• Pet insurance for your fur babies
• Quarterly Industry Events (Women, LGBTQIA+, Diversity, Inclusion)