Senior Compliance Analyst, Payments & Retail

Summary

Join Toast as a Senior Compliance Analyst and contribute to our Fintech Compliance Program, ensuring our payment services adhere to industry regulations and internal policies. You will execute key compliance processes, monitor regulations, assess compliance risks, and collaborate with cross-functional teams. This role involves shaping policies, mitigating risks, supporting audits, and guiding the business on new product releases. The position reports to the Payments & Retail Compliance Manager and offers remote and hybrid work flexibility. Candidates residing in Boston, Chicago, New York, Washington DC, and San Francisco will benefit from closer proximity to colleagues and company resources. The ideal candidate will have a Bachelor’s degree, 3-5+ years of relevant experience, and strong analytical and communication skills.

Requirements

• Bachelor’s degree in business, finance, law, or a related field
• 3-5+ years of experience in compliance, risk management, or payment processing
• Familiarity with card network rules (Visa, Mastercard, etc.), regulatory frameworks (e.g., FinCEN, OFAC), and high-risk merchant categories
• Strong analytical skills with the ability to assess risk and identify potential compliance concerns
• Excellent communication skills with the ability to convey complex regulatory information to both technical and non-technical audiences
• Ability to work cross-functionally, building strong partnerships across Risk, Retail, Legal, and operational teams
• Ability to work collaboratively in a fast-paced, dynamic environment

Responsibilities

• Execute key compliance management processes to monitor and ensure compliance with network and regulatory requirements across Toast retail segment and Payments products
• Assist in tracking new and changing regulations in Payments and Retail
• Assist in monitoring and staying informed about new and changing regulations within the Payments industry, including but not limited to card network rules, data security standards, consumer protection laws, and emerging payment technologies
• Escalate potential concerns to senior compliance managers for mitigation strategies
• Research and analyze compliance risks associated with retail merchants, including high-risk categories and evolving regulatory concerns
• Collaborate heavily with the merchant risk and retail teams, as well as other cross-functional partners (e.g., legal, product, and operations) to develop and refine compliance policies
• Liaise with business partners on compliance matters and provide guidance on risk exposure, process and control implementations/enhancements, and best practices
• Support audits and regulatory inquiries, gathering relevant documentation and ensuring transparency in compliance operations
• Evaluate and guide the business regarding new and existing product releases and enhancements to ensure compliance with applicable laws, regulations, policies and strategic partner requirements
• Support the identification of issues (including those identified internally or through third-party audits/exams and reviews) and partner with testing resources to track the remediation of those issues
• Follow up on remediation with business stakeholders and provide regular updates to the Payments and Retail Compliance Manager and other compliance team members (where there is cross-functional impact)
• Support the Retail business in the adoption of enterprise risk and compliance framework of policies, training, and reporting

Preferred Qualifications

• Experience with compliance tools, transaction monitoring systems, or regulatory reporting platforms is a plus
• Experience in retail compliance is a plus
• Experience with fuel sales compliance is a plus

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions, if eligible)
• Benefits
• Equity (if eligible)
• Remote and hybrid work flexibility