Microsoft 365 Administrator

Summary

Join Faptic Technology, a rapidly growing remote company aiming to be a leading tech firm in Romania, and accelerate your development in high-performance applications and cloud infrastructure. As a Microsoft 365 consultant specializing in Microsoft Teams Phone, you will join a high-performing team focused on migrating clients' environments to Microsoft 365. Your responsibilities will center on administration, troubleshooting, and migration of Microsoft 365 workloads, particularly leading the migration of a hosted system to MS Teams Phone. The team is dedicated to supporting your professional growth while working with cutting-edge technologies on challenging projects. This is a part-time, hourly, fully remote position.

Requirements

• 1-2 years of experience focused on MS Teams telephony administration
• Expertise in Teams Phone System configuration
• Experience planning and migrating phone systems to Microsoft Teams Phone
• Experience with SIP, VoIP protocols, and session border controllers (SBCs)
• PowerShell for automation and troubleshooting

Responsibilities

• Migrate hosted phone system to Teams Phone System
• Port business phone number to Teams Phone
• Configure and manage Teams Phone System, including call routing, auto-attendants, hunt groups, call queues and advanced call routing features
• Provide technical support and troubleshooting for Teams telephony, call quality, and device issues
• Manage user accounts, phone numbers, and licensing for telephony services
• Monitor system performance using tools like Call Quality Dashboard and addressing any voice/video issues
• Real time and historical reporting integration with PowerBI for call queue, answer time, wait time, call duration

Preferred Qualifications

• Microsoft Certified: Teams Voice Engineer Expert
• Microsoft Certified: Modern Workplace Administrator Associate
• Microsoft 365 administration (Exchange, SharePoint, Entra ID) experience

Benefits

• Part-Time Schedule
• Hourly Compensation
• 100% Remote