Microsoft Dynamics Administrator

Summary

Join Tessitura, a non-profit dedicated to supporting arts and cultural organizations, as their Microsoft Dynamics Administrator. Working remotely full-time, you will be responsible for administering D365 F&O, ensuring data security, and providing application support to internal customers. You will collaborate with vendors, manage application lifecycles, and improve D365 F&O documentation. The role requires at least three years of D365 F&O administration experience and strong communication skills. Tessitura offers a competitive salary, comprehensive benefits including paid time off, parental leave, and a 401k with employer match, and a commitment to diversity and inclusion.

Requirements

• At least three years of professional experience
• Proven experience administering D365 F&O, preferably for a software or professional services business of similar size and complexity to Tessitura
• Demonstrated experience providing application support to internal customers
• Demonstrated experience communicating with and influencing colleagues (and service providers) who have their own goals and technical specialties
• Demonstrated experience working autonomously as part of a technology or finance team
• Knowledge of enterprise resource planning systems, and their role in enabling businesses to scale their financial operations effectively

Responsibilities

• Administer D365 F&O and manage the application's lifecycle of continuous improvement, including regular testing, deployment, and upgrade activities
• Ensure there are appropriate cyber security and privacy controls to protect the D365 F&O environment and the data it holds; ensure that colleagues, contractors, and vendors abide by these controls
• Oversee the output of the Managed Application Service Vendor and appropriately escalate to them any complex issues
• Coordinate Microsoft Dynamics Lifecycle Services (LCS) workflows and provide oversight to vendor activity related to such environments in regard to build pipeline and release management
• Ensure that customizations and ISV solutions meet Tessitura's requirements
• Establish and continuously improve D365 F&O documentation, prioritizing knowledge that will help colleagues answer their own questions
• Monitor Jira Service Desk, Slack, and email for requests from internal customers
• Conduct daily, weekly, and monthly support and maintenance tasks, including manual and automated checks of key functionality and reports, for examples: Checking for workflow errors
• Posting intercompany transfer invoices
• Checking for timesheets that are stuck and need to be posted
• Maintaining approval workflows in response to adds, moves, and changes
• Monitoring and maintaining active batch jobs
• Make configuration changes to D365 F&O in response to operational requirements, including: Creating new resources when new consultants are hired
• Creating new operational projects for tracking non-billable time
• Updating calendars, working times, and periods
• Updating resource delegates and validation groups when reporting structures change
• Collaborate with the IT Director to manage D365 F&O vendor relationships to ensure value for money, prompt support, and minimal risk
• Act as a subject matter expert for D365 F&O-related projects
• Mitigate key-person risk by sharing knowledge and expertise with other application administrators, the IT helpdesk, and stakeholders for D365 F&O
• Meet regularly with key stakeholders for D365 F&O to understand their operational requirements, pain points, and upcoming projects
• To support the Innovation Group on keyshort and long-term strategic planning issues and make recommendations on important decisions
• To integrate as a key member of the IT & Security team, advancing the business of arts and culture
• To model, embed and reinforce the connection between the Company's values, people, and organizational performance, taking personal accountability for individual, departmental and organizational performance
• To support and take personal responsibility for driving Tessitura's company culture of diversity, equity, inclusion, transparency, and openness, and to have mutual respect, and appreciation for everyone's contribution to the Company, offering support and encouragement to others as required
• To maintain and improve the Company's reputation as a leading service provider with a focus on Member needs, working as a leader, taking a broad, strategic, cross Company view in any decisions
• To understand the risks and challenges that faces the Company as an international organization, taking account of age, disability, gender, language, race, religious belief, and sexual orientation
• To support and take personal responsibility for driving the Company's Business Plan, and associated strategies, and to have mutual respect, and appreciation for everyone's contribution to the Company, offering support and encouragement to others as required
• As a term of employment, the post holder may be required to undertake other reasonable duties (or times of work), commensurate with their general level of responsibility within the Company

Preferred Qualifications

• Tertiary qualifications in information technology, accounting, or a related discipline
• Current D365 F&O Microsoft certifications
• Experience administering D365 Project Operations or the Adeaca project business automation ISV solution
• Experience overseeing the work of Managed Application Services vendors
• Proven ability to work entirely remotely as part of a distributed team

Benefits

• Various medical, dental, and vision plans
• Life and AD&D insurance
• Disability insurance
• Employee assistance programs
• A 401(k) retirement plan with employer match
• Generous paid time off, including vacation and sick leave
• 12 weeks of paid parental leave
• A 7-week sabbatical after seven years of service
• A recharge week between Christmas and New Year’s