Mid-Market Client Success Manager

Summary

Join Consensus, a dynamic SaaS company, as a Client Success Manager (Level 1) and manage a portfolio of 40-50 SMB/Mid-Market accounts. You will be the primary point of contact, responsible for onboarding, training, consulting, and driving best practices for client adoption and growth. This role requires strong communication, B2B SaaS experience, and the ability to manage client objections and requests. You will work remotely with occasional travel. Consensus offers a comprehensive benefits package including health insurance, 401k matching, paid parental leave, unlimited PTO, and more.

Requirements

• 3+ years experience in Client Success or Account Management within B2B SaaS
• Excellent level of accuracy and attention to detail
• Outstanding communication skills - through chat, email, phone, and in-person
• Comfortable articulating software and engaging with executives (VP and C-Level Execs)
• An understanding of the different sales roles/positions within an organization
• Experience working with cross-functional teams (Sales, Product, Marketing)
• Successful track record managing a Book of Business (Growth as well as Retention)
• Driven, self-motivated, enthusiastic and have a “can-do” attitude
• Access to a quiet and enclosed working environment with a fast internet connection

Responsibilities

• Drive retention and growth within your Book of Business
• Primary Contact for onboarding, implementing, and training BoB
• Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
• Comfortable training/presenting to large teams
• Ability to proactively understand client needs and respond accordingly
• Successfully manage and overcome client objections
• Help monitor and respond to client requests through Chat
• Consistently log activities as well as update/maintain account info in CRM
• Create necessary training materials specific to your clients’ needs
• Can work remotely (long-term) and self-manage
• Travel 10-20% domestic and internationally

Preferred Qualifications

BA/BS

Benefits

• Generous employer contribution towards health insurance with multiple plans to choose from (dental and vision coverage is available as well)
• HSA/FSA programs available to maximize your tax savings
• 401(k) with company matching contributions
• Paid parental leave to prioritize your family
• Unlimited PTO
• 12 company holidays
• Flexible/Remote work environment
• Company provided best-in-class WFH setup
• Professional Development program
• 2 days off each year to volunteer at a charity of your choice
• Birthdays off
• Every third Friday of the month off