Account Manager, Mid-Market

Summary

Join Docebo, a rapidly growing SaaS company, as an Account Manager and play a key role in driving client growth. You will manage and expand a portfolio of mid-market accounts, ensuring clients achieve their learning goals. This involves acting as a primary point of contact, collaborating with Customer Success Managers, and leveraging data analysis to inform strategic decisions. The role requires strong communication, negotiation, and problem-solving skills, along with experience in SaaS account management. Docebo offers a hybrid work model, combining in-office collaboration with remote work flexibility.

Requirements

• 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company
• Excellent organizational skills, with the ability to keep pipelines updated and organized
• Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
• Agile and flexible, with the ability to problem-solve and adapt quickly
• Impeccable negotiation skills and a consultative approach to client interactions
• Ability to analyze data and make sound, timely decisions

Responsibilities

• Develop and execute growth plans for your book of business
• Lead commercial processes to expand or modify customer usage of Docebo
• Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
• Use empathy, curiosity, and innovative thinking to understand and meet customer needs
• Establish and maintain strong relationships with clients, understanding their business initiatives and goals
• Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
• Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
• Ensure all account-related data is current and accurately reflects the status of each account
• Analyze data to drive strategic conversations and objectives with clients
• Increase customer satisfaction, loyalty, and retention by creating positive customer experiences
• Achieve and exceed sales and retention targets consistently

Benefits

Hybrid Office Model