Account Manager, Mid-Market

Summary

Join Level Access, a leader in accessible IT solutions, as a Mid-Market Account Manager. You will build and maintain strong customer relationships, focusing on renewals, upselling, and cross-selling within specific industries. Analyze accessibility trends, develop outreach campaigns, and partner with internal teams to drive client satisfaction and expand commercial relationships. This role requires a blend of sales and account management skills, with a focus on achieving sales quotas and exceeding targets. You will utilize Salesforce and various sales enablement technologies. Level Access offers a competitive benefits package, including bonus opportunities and unlimited vacation.

Requirements

• 3-5 years business-to-business sales experience required
• Experience with solution-selling/consultative selling methodologies
• Experience working to manage a current book of business (i.e. renewals and expansion)
• An uncanny ability to orgnanize and execute in an organized fashion
• Deep understanding of business concepts for large national and international corporations
• Superior time management skills and attention to detail
• Ability to navigate commercial discussions across large organizations and matrixed environments
• The ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience
• Excellent phone and writing skills
• Comfort with change management + a start-up appetite to move quickly and try new things

Responsibilities

• Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible
• Partner with a customer success manager in order to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement and satisfaction
• Identify areas for growth – namely up-sells from current product subscriptions, cross-sells into new product subscriptions and expansion into new lines of business – and surpass net-retention targets
• Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual (i.e. Teams/Zoom) and in-person presentations
• Partner with internal stakeholders (customer success, consulting services and sales engineering) to craft compelling proposals and right-fit solutions that match unique customer use cases
• Consistently meet / exceed monthly, quarterly and annual bookings objectives
• Work in a team environment, collaboratively evolving our process and approach
• Develop and maintain quarterly and annual strategic account plans
• Utilize Salesforce to manage all aspects of prospect / client communications, activities and tasks
• Utilize sales enablement technologies – LinkedIn Sales Navigator, Zoominfo, Seismic and RingDNA – in order to increase share of wallet within account hierarchies

Preferred Qualifications

• Understanding of web technology specific to accessibility is a plus
• College degree or equivalent experience preferred

Benefits

• Competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO