Mid-Market Customer Success Manager

Summary

Join Incentivio, a rapidly growing startup, as a Customer Success Manager to ensure customer success and satisfaction. You will help clients optimize our platform, identify opportunities, and provide strategic recommendations for business growth. This role requires experience in customer success at a SaaS company and managing diverse customer relationships. Technical acumen and strong communication skills are essential. The position offers a fully remote work environment, generous benefits, and opportunities to make a significant impact. If you are collaborative, creative, and eager to learn, apply today!

Requirements

• Have 3+ years of experience in a customer success or related role
• Be adept at managing customer relationships across diverse brands
• Be technically minded with the desire to learn new systems and engage with product & engineering teams
• Be organized, eager to learn, and enjoy uncovering opportunities to improve efficiency
• Be skilled in employing a consultative approach
• Have a proven ability to quickly understand and address diverse customer needs
• Bring a proven track record of delivering clear, measurable outcomes for customers
• Exhibit exceptional communication and interpersonal skills
• Demonstrate a strong ability to identify trends and implement data-driven strategies
• Be enthusiastic about innovating in the customer success space
• Possess a collaborative and adaptive mindset
• Enjoy doing a wide variety of projects with the ability to be flexible, prioritize effectively and set boundaries with customers

Responsibilities

• Help clients optimize the use of the platform
• Identify opportunities for our brands
• Provide strategic recommendations to help clients grow their business
• Focus on client's loyalty, marketing, and online ordering success
• Build trust and help clients utilize products to meet individual brand needs
• Drive strategy for restaurants and make an impact growing brands

Preferred Qualifications

• Experience serving a Mid-Market or Small Enterprise brick & mortar customer base
• Experience in technical enterprise products such as Online Ordering, Loyalty, Gift Cards and Marketing

Benefits

• Health, dental, and vision benefits, with very generous company paid options
• Equity in a high growth startup continuing to expand
• Fully remote work environment focused on flexibility, with periodic in-person company events
• Generous PTO and Parental leave policies
• 401k, Health Savings Account, Flexible Spending Account, Life Insurance