Migrations Account Executive

Summary

Join BeyondTrust as a Migrations Account Executive and contribute to the growth of our customer base. Collaborate with perpetual customers to drive renewal retention, expansion, and deployment migration. Communicate effectively with customers, partners, and internal teams. Maintain and improve processes to maximize customer revenue retention and satisfaction, focusing on SaaS upgrades. Successfully manage customer relationships and track renewal and expansion KPIs. Contribute to annual renewal bookings and company migration target quotas. This role requires strong communication, organizational, and analytical skills, along with proficiency in Microsoft Office and Salesforce.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
• Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers
• Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment
• Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
• Knowledge of automation, analytics, and general office technology including operations, development, and general office administration
• Proven analytical and problem resolution skills
• Flexibility and ability to prioritize in meeting multiple goals
• Adhere to internal controls, best practices, and efficiencies
• Proficient with Microsoft Office and Salesforce
• Ability to work outside of normal office hours during peak times

Responsibilities

• Contributes to the attainment of the annual renewal bookings quota and company migration target quota
• Serves as point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion
• Participates with add-on and upsell opportunities related to renewals/migrations
• Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities
• Confident in customer negotiation and problem solving, proposing effective and creative resolutions
• Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition
• Skillfully handles escalations and understands how to defuse situations
• Consistently displays a proactive approach with work
• Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)
• Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold

Preferred Qualifications

• Minimum 5 years+ of related experience in a software or technology company
• Experience with the sales industry
• Knowledge of SaaS
• Com and/or large CRM/ERP experience
• Experience working with Fortune 100 clients

Benefits

• 25 days’ holiday which increases with length of service
• Competitive pension scheme
• Vitality Private Healthcare for you and family
• Medicash Benefit (including Dental cover)
• Life Insurance (4x annual salary)
• Income Protection if you are unable to work due to ill health
• Paid parental leave
• Sabbatical leave
• Employee Assistance Programme
• Co-investing opportunity