Mobility Analyst

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. We offer a dynamic and diverse work environment with opportunities for growth and development. As an Immigration Specialist, you will play a crucial role in supporting our clients and employees throughout the visa application process. Your responsibilities will include reviewing documentation, communicating with clients, providing high-level customer service, and collaborating with internal teams. We offer a competitive compensation and benefits package, including remote work flexibility and various perks.

Requirements

• 1-2 years of immigration experience
• 1-2 years of experience in customer service
• Working knowledge of US immigration
• Experience using JIRA, Zendesk, Front, Salesforce
• Attention to detail with swift execution
• Fluent in English
• Flexibility to work various shifts, including evenings and weekends

Responsibilities

• Reviewing documentation, checking quality and accuracy of provided documents
• Communicating with clients/employees via emails or calls and providing immigration support at all stages of the visa application process
• Providing a high level service to customers and internal teams, prioritizing work accurately under pressure to meet deadlines
• Communication management between various internal and external stakeholders
• Engaging with internal stakeholders like Sales and and Product to feedback and identify opportunities to improve client experience
• Dealing directly with clients and high-priority cases in a timely and proactive manner
• Monitoring individual case pipelines to achieve production targets, meet critical deadlines, and increase client satisfaction
• Providing feedback in opportunities for continuous process improvement
• Working on special projects, as assigned
• Offering consistent, industry-leading experience to customers and/or employees
• Managing workload efficiently and within SLAs

Preferred Qualifications

Another language is a plus

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available