Mobility Analyst

closed
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Deel

πŸ“Remote - Europe, Middle East, and Africa

Job highlights

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. We offer a dynamic and diverse work environment with opportunities for growth and development. As an Immigration Specialist, you will play a crucial role in supporting our clients and employees throughout the visa application process. Your responsibilities will include reviewing documentation, communicating with clients, providing high-level customer service, and collaborating with internal teams. We offer a competitive compensation and benefits package, including remote work flexibility and various perks.

Requirements

  • 1-2 years of immigration experience
  • 1-2 years of experience in customer service
  • Working knowledge of US immigration
  • Experience using JIRA, Zendesk, Front, Salesforce
  • Attention to detail with swift execution
  • Fluent in English
  • Flexibility to work various shifts, including evenings and weekends

Responsibilities

  • Reviewing documentation, checking quality and accuracy of provided documents
  • Communicating with clients/employees via emails or calls and providing immigration support at all stages of the visa application process
  • Providing a high level service to customers and internal teams, prioritizing work accurately under pressure to meet deadlines
  • Communication management between various internal and external stakeholders
  • Engaging with internal stakeholders like Sales and and Product to feedback and identify opportunities to improve client experience
  • Dealing directly with clients and high-priority cases in a timely and proactive manner
  • Monitoring individual case pipelines to achieve production targets, meet critical deadlines, and increase client satisfaction
  • Providing feedback in opportunities for continuous process improvement
  • Working on special projects, as assigned
  • Offering consistent, industry-leading experience to customers and/or employees
  • Managing workload efficiently and within SLAs

Preferred Qualifications

Another language is a plus

Benefits

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available
This job is filled or no longer available

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