Mobility Analyst
Deel
πRemote - Europe, Middle East, and Africa
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Job highlights
Summary
Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. We offer a dynamic and diverse work environment with opportunities for growth and development. As an Immigration Specialist, you will play a crucial role in supporting our clients and employees throughout the visa application process. Your responsibilities will include reviewing documentation, communicating with clients, providing high-level customer service, and collaborating with internal teams. We offer a competitive compensation and benefits package, including remote work flexibility and various perks.
Requirements
- 1-2 years of immigration experience
- 1-2 years of experience in customer service
- Working knowledge of US immigration
- Experience using JIRA, Zendesk, Front, Salesforce
- Attention to detail with swift execution
- Fluent in English
- Flexibility to work various shifts, including evenings and weekends
Responsibilities
- Reviewing documentation, checking quality and accuracy of provided documents
- Communicating with clients/employees via emails or calls and providing immigration support at all stages of the visa application process
- Providing a high level service to customers and internal teams, prioritizing work accurately under pressure to meet deadlines
- Communication management between various internal and external stakeholders
- Engaging with internal stakeholders like Sales and and Product to feedback and identify opportunities to improve client experience
- Dealing directly with clients and high-priority cases in a timely and proactive manner
- Monitoring individual case pipelines to achieve production targets, meet critical deadlines, and increase client satisfaction
- Providing feedback in opportunities for continuous process improvement
- Working on special projects, as assigned
- Offering consistent, industry-leading experience to customers and/or employees
- Managing workload efficiently and within SLAs
Preferred Qualifications
Another language is a plus
Benefits
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
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