Percona is hiring a
MongoDB Database Support Engineer, Remote - Worldwide

Summary

The job is for a MongoDB Engineer at Percona, a remote-first company offering professional technical support services for MongoDB. The role involves resolving complex problems, assisting fellow engineers, leading content creation, collaborating with other departments, and impacting product strategy.

Requirements

• Excellent knowledge of both RDBMS's and MongoDB, including all aspects of configuration and best practices, schema design, performance tuning, query optimization, & index tuning, backup solutions, replica set and sharding topologies, engine selection and usage, detailed understanding of monitoring requirements
• Demonstrable experience of administering Linux based systems
• Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues

Responsibilities

• Provide our customers with best of breed professional technical support services for MongoDB
• Resolve complex problems for customers with demanding deployments and business needs
• Assist fellow support engineers
• Lead the way in blogging and Support content creation
• Collaborate with other departments

Preferred Qualifications

• Enthused to expand your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meeting, conference and customer visit
• Experience working with customers in English
• Completed MongoDB University courses
• Percona Backup for MongoDB
• Experience with MongoDB Atlas
• Postgres DBA troubleshooting (basic level or higher)
• Nagios, Percona Monitoring Plugins and other monitoring tools
• Configuration management solutions such as Ansible, Puppet or Chef
• Writing Python and golang is preferred
• Hands on experience of MySQL (Minimum 2+ years)

Benefits

• Flexible work hours and paid time off
• All your equipment for your remote office
• Funds for career development (external training, certifications, conferences)
• Opportunity to participate in an equity incentive plan
• International and culturally diverse team
• Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active
• The Percona Adventure Team: This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing, hiking, white water rafting and more
• Women Transforming Technology. is a grassroots program committed to building a supportive community of women in technology. Their goals are to connect, empower and inspire women in all areas and levels of the organization
• Flow days: Fridays at Percona are for focusing on finding your workflow. Meetings and distractions are limited on Fridays so you can focus on getting things done
• FryDays: With Percona being so globally dispersed there are not many holidays that overlap for everyone. FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3-day weekend