Monitoring & Diagnostics Engineer

Summary

Join Fluence's Remote Monitoring and Diagnostics Center (RMDC) as a key member of a global team responsible for the 24/7/365 operation of their Battery Energy Storage Systems (BESS). As an RMDC Engineer, you will act as the primary point of contact for operational and technical issues, remotely monitoring and troubleshooting various systems. You will coordinate with field service engineers and other teams to resolve incidents and implement process improvements. This role requires a Bachelor's degree in a relevant engineering field and 2-3 years of experience in remote O&M or technical support. The position is based in Bangalore and involves working rotational shifts, including weekends and holidays. Fluence offers the opportunity to work on cutting-edge energy storage technologies and contribute to the clean energy transition.

Requirements

• Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician
• Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation
• Proven hands-on experience in monitoring and remote troubleshooting of: Battery Management Systems (BMS), Power Conversion Systems (PCS) / Inverters, HVAC/Chiller and Cooling Systems, Ubuntu/Linux OS Servers (RHCSA certification preferred), Cisco networking devices (CCNA certification preferred), SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.)
• Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction
• Excellent verbal and written communication skills with a strong customer-first approach
• Experience working with incident management and ticketing systems
• Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms
• Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.)
• Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team

Responsibilities

• Act as the remote owner for large-scale BESS sites across the globe
• Be the primary point of contact for all operational and technical issues reported via alarms or customer calls
• Monitor, diagnose, and troubleshoot a wide range of systems and components including: Battery Management Systems (BMS), Power Conversion Systems / Inverters (PCS), HVAC & Chillers, Ubuntu/Linux Servers, SCADA Systems, Networking Devices: Cisco Routers, Switches, and Firewalls
• Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines
• Ensure safety-first practices during all remote maintenance or guidance provided
• Maintain accurate and complete logs, site tickets, and professional service reports within Fluence's service management platform
• Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency
• Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements
• Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions
• Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations

Preferred Qualifications

• RHCSA certification
• CCNA certification

Benefits

• Be a part of the core global operations team that supports the clean energy transition
• Work on cutting-edge energy storage technologies
• Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally
• Contribute to improving energy grid stability, sustainability, and resilience worldwide