Service Manager

Summary

Join our client, a leading automotive company in China with a strong presence in the Philippines, as their Service Manager. Oversee the daily operations of the service department in a commercial truck dealership, ensuring efficient, safe, and high-quality repairs and maintenance. Supervise the workshop team, manage customer satisfaction, maintain productivity and profitability, and adhere to manufacturer guidelines and regulations. This role demands strong leadership, technical expertise, and a commitment to customer service. The position offers a permanent, full-time schedule with a work-from-home option.

Requirements

• Bachelor’s degree in automotive technology, Mechanical Engineering, or related field (or relevant vocational diploma)
• At least 5 years of experience in a truck or heavy vehicle service department, with 2+ years in a managerial role
• Strong technical knowledge of diesel engines, suspension, transmission, and electrical systems
• Familiarity with dealership service systems (e.g., repair order systems, diagnostic tools)
• Good communication and interpersonal skills in English and Filipino
• Ability to lead, motivate a team under pressure and problem-solving skills
• Proficiency in CRM software and reporting tools

Responsibilities

• Supervise service technicians, advisors, and workshop staff
• Ensure timely diagnosis, repair, and delivery of vehicles
• Implement safety standards and cleanliness in the workshop
• Manage and resolve customer complaints and technical issues
• Ensure transparency in repair recommendations and cost estimates
• Promote preventive maintenance and long-term service packages to customers
• Hire, train, and evaluate service team members
• Conduct regular technical training and skills development sessions
• Lead team meetings and promote a culture of accountability and customer focus
• Organize service appointments and workshop loading for maximum efficiency
• Monitor turnaround times and technician performance
• Ensure proper documentation of work orders and service records
• Coordinate with the parts department for availability of necessary components
• Ensure proper use of genuine spare parts and warranty procedures
• Maintain compliance with service protocols with JMC Philippines on service process and warranty procedures
• Maintain compliance with OEM service protocols and Philippine regulatory requirements (e.g., LTO, DOTr)
• Prepare regular reports on department KPIs (e.g., productivity, CSI scores, warranty claims)
• Monitor service revenue, labor sales, and operational costs
• Identify opportunities to improve efficiency and reduce waste

Preferred Qualifications

• Experience with brands such as Isuzu, Hino, Fuso and Foton
• OEM training or certification in commercial vehicle service
• Understanding of fleet servicing requirements and preventive maintenance programs
• Knowledge of warranty claim procedures and documentation

Benefits

Work From Home