Mortgage Sales Manager

Summary

Join Orchard as a Mortgage Sales Manager and lead a team of experienced Loan Officers in acquiring new mortgage loans and ensuring exceptional customer satisfaction. You will primarily acquire loans from clients purchasing homes through Orchard Brokerage and those using our Move First offering. This role demands driving team success in meeting acquisition targets, fostering strong agent relationships, and developing a high-performing sales culture. The position requires strong leadership, adaptability, and a results-oriented approach. This full-time role can be fully remote in several specified locations and reports to the General Manager of Orchard Mortgage.

Requirements

• At least 5+ years of experience in a mortgage sales role focused on acquiring purchase business from agent relationships. Experience in an affiliate mortgage model preferred
• At least 1+ years of direct sales management experience in the mortgage industry
• Strong Purchase experience required with an understanding of Conventional, VA, and FHA loans. Experience brokering Non-QM and Jumbo loans is a plus
• Track record of success in quota driven roles. Strong coaching skills to bring the best out of your team to drive success
• Ability to hold your team accountable to hitting a high performance standard and being best in class for our agents and customers
• Desire to take initiative; lean in with your team; thrive on change and be comfortable with ambiguity
• An owner’s mentality, taking on whatever work is needed for you and your team to thrive
• Experience working with cross-functional teams to drive change and move the business forward
• Results oriented with a strong work ethic. Must be driven, with the emotional intelligence to know when to push harder and when to look for alternative approaches
• Strong analytical skills and attention to detail with good business judgment and maturity, diplomacy, and communication skills (both written and verbal)
• Strong organizational skills with the ability to prioritize work based on business and operational needs

Responsibilities

• Inherit a team of experienced Loan Officers and be responsible for driving their success in hitting acquisition targets and delivering an excellent customer experience
• Effectively communicate with internal and external clients, as well as talk to real estate agents, processors, closers, sales leaders, and more
• Develop a high performing sales culture through coaching, call listening, pipeline reviews, and holding your team accountable
• Clearly communicate metrics, actionable insights, and progress on a regular cadence to develop your agents and improve their performance
• Collaborate closely with Sales Operations to influence strategy, analyze results, identify areas of opportunity, and improve systems
• Communicate diligently with the rest of the Orchard team to ensure the highest level of service to all clients from initial contact through contract to close