SafelyYou is hiring a
National Director of Account Management

Summary

The job is a remote role as the National Director of Account Management at SafelyYou, a mission-driven company that develops AI for Alzheimer’s and dementia care. The role involves leading a team, driving revenue growth, implementing best practices, and overseeing employee productivity.

Requirements

• Bachelor’s Degree preferred
• Five years of experience building, scaling, and leading client services/account management functions
• Experience in the Senior Living industry is advantageous
• Proven track record in building processes for continued customer growth
• Experience in managing remote teams
• Previous experience working alongside customer success management teams
• Experience in selling both hardware and software, particularly in a SaaS environment
• Startup experience with a focus on team growth
• Experience supporting Executive Team initiatives

Responsibilities

• Lead and mentor a team of Account Directors/Managers to achieve organizational objectives
• Drive positive client outcomes by effectively managing a personal book of business
• Build and implement processes for continuous customer growth
• Support the mapping of customer journeys across functions to enhance client experience
• Collaborate cross-departmentally to ensure client success
• Develop and implement policies, procedures, and operating plans
• Align with sales and product teams to set expectations and drive market development
• Oversee employee productivity, performance, and development plans
• Translate business strategies into clear objectives and actionable plans
• Prioritize team needs and support around revenue generation
• Identify key leading indicators for client success and business growth
• Utilize internal and external business intelligence to identify new opportunities
• Foster a creative team culture committed to innovation
• Perform other duties as assigned by the EVP of Sales

Preferred Qualifications

Experience in the Senior Living industry is advantageous

Benefits

• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision and Life Insurance
• 401K Program
• Company laptop
• Monthly Education, Well-being & WFH stipends
• Unlimited PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave