Network Advanced Services Engineer

Summary

Join Arista Networks' Sales Engineering team as a technical expert and become part of a team of industry leaders. You will manage and prioritize daily support tasks in complex customer environments, leveraging strong relationships with customers and internal teams to resolve technical issues. Responsibilities include providing advanced post-sales support, leading technical escalations, acting as the "voice of the customer," and building strong customer relationships. You will also identify opportunities for network optimization and automation, translating operational data into actionable insights. Collaborate with customers to manage daily operational tasks, ensuring seamless performance and issue resolution. Maintain proactive communication and alignment with customer goals to strengthen partnerships and support long-term success.

Requirements

• 5+ years in a technical, customer-facing role such as Resident Engineer, Network Consulting Engineer, or Advanced Systems Engineer
• Strong foundation in networking technologies with hands-on experience in SD-WAN; familiarity
• Proven track record of managing complex customer relationships and serving as a trusted technical advisor
• Excellent communication, presentation, and interpersonal skills, with the ability to engage both technical and non-technical stakeholders
• Skilled in escalation management and issue resolution within fast-paced environments

Responsibilities

• Apply technical expertise and operational awareness to manage and prioritize daily support tasks across complex customer environments
• Leveraging strong relationships with both customer stakeholders and internal Arista teams, lead the resolution of technical issues and escalations, ensuring swift root cause analysis and corrective action
• Identify opportunities for network optimization, service expansion, and automation, translating operational data into actionable insights that support strategic business initiatives and long-term customer growth
• Provide advanced post-sales support, collaborating with the customer's technical and support teams to certify software releases and manage the testing of networking software with complex network configurations
• Serve as the lead for technical escalations, driving cross-functional coordination with TAC and engineering to ensure rapid resolution and root cause mitigation
• Act as the "voice of the customer," gathering technical and operational feedback on product usage and sharing this with internal teams to influence future product roadmaps
• Build strong trusted relationships with the customer, acting as a trusted advisor and providing guidance on architectural questions and product capabilities
• Document technical issues, share knowledge with the broader Arista team, and contribute to product quality programs
• Collaborate closely with the customer to manage and prioritize daily operational tasks, ensuring seamless performance and issue resolution. Leverage technical expertise and business insights to identify growth opportunities and drive strategic initiatives
• Maintain proactive communication and alignment with customer goals to strengthen the partnership and support long-term success
• Partner with customer labs and operations teams to streamline software releases through structured testing, validation, and on-time deployment. Drive cross-functional communication to resolve issues quickly, uphold release quality, and support continuous improvements
• Act as a key contact for technical issues and escalations. Coordinate with internal teams and subject matter experts to drive swift resolution and implement preventative actions
• Serve as the customer’s voice by collecting product usage insights and feedback. Share findings with internal teams to shape product strategy and roadmap decisions
• Work closely with customer technical and support teams to certify software releases, test complex network configurations, and ensure customer support teams can effectively troubleshoot and diagnose issues
• Provide hands-on support and guidance with SD-WAN and core enterprise networking protocols
• Build strong, trusted relationships with customers
• Document and analyze technical issues, enable customer teams through training and knowledge transfer, and collaborate across Arista to drive product quality improvements

Preferred Qualifications

• Familiar with Tier-1 Communication Service Provider (CSP) operations; direct experience with a large service provider is a strong plus
• Scripting or automation experience is a plus

Benefits

Medical, dental, vision, wellbeing, tax savings and income protection