Network Engineer

Summary

Join TrueNet as a Remote Network Engineer and enjoy competitive benefits, excellent pay, and flexible work schedules. As a team member, you will provide functional and empirical analysis for network infrastructure planning, design, installation, and implementation. This 100% remote position involves designing, testing, and implementing circuits, resolving issues, providing project management updates, and interfacing with commercial customers. You will troubleshoot and resolve service issues with providers and vendors, maintain service MTTR, and update service tickets. The role requires 2+ years of Network Engineering experience and a Bachelor’s Degree or equivalent.

Requirements

• Requires 2+ years Network Engineering experience
• Bachelor’s Degree or Equivalent
• Strong organizational, oral, and written communication skills
• Able to effectively handle multiple priorities with strong attention to detail in a fast-paced environment
• Ability to prioritize and complete assignments accurately and in a timely manner
• Proficiency with Windows operating systems
• Proficiency with Microsoft Office applications - Excel, Word
• Must be able to work alone, and with a team
• Must be able to pass a drug screen and criminal background check

Responsibilities

• Designing, testing, and turning up circuits in all regions of the CDV and/or Commercial Services network on the Test & Turn Up team
• Resolves all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed
• Troubleshoots and provides resolutions according to established practices and procedures
• Provides project management and status updates
• Performs routine duties with minimal supervision
• Interfaces with commercial customers in regards to commercial product offerings
• Troubleshoots issues, providing resolutions according to established practices and procedures
• Assists in coordinating and resolving service issues with providers and vendors to ensure accurate and timely implementation of new trunk groups and augments to existing trunk groups
• Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into database
• Opens and updates service tickets in database/tracking system
• Follows procedures to maintain service Mean Time to Repair (MTTR) within regional or contractual standards
• Other duties and responsibilities as assigned

Preferred Qualifications

Network+ certification preferred, but not required

Benefits

• Competitive benefits
• Excellent pay
• Flexible work schedules
• 401k
• Paid time off
• Paid holidays