ConnectOS is hiring a
Network Engineer L3

Summary

The job is for a Network Engineer role at ConnectOS in Metro Manila. The role involves providing 3rd level technical network infrastructure support, onsite maintenance, troubleshooting, and more. The candidate should have relevant qualifications, experience, and certifications.

Requirements

• Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organization
• At least 5+ years in Global Network Engineering with Level 3 experience
• Must have current CCNP (or equivalent) certification

Responsibilities

• Provide 3rd level technical network infrastructure support escalated from the service desk, network technicians or direct from the customer
• Resolve incidents and service requests for network related tickets
• Be available to take phone calls for escalated enquiries or tickets
• Adhere to Incident, Problem and Change Management processes as per organization/customer standards (ITIL Framework)
• Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues
• Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base
• Create and maintain technical documentation and knowledgebase (KB) articles
• Perform onsite maintenance and troubleshooting when required
• Provide recommendations to company’s customers and sales staff for improvements in network infrastructure configuration and deliverables
• Attend customer meetings when required
• Contribute to monthly reports and PIRs to customers where required
• Provide after hours on-call assistance and/or escalation on a rotating basis
• Install and configure network technologies and complete minor projects as required

Preferred Qualifications

• At least 2 other network vendor related industry certifications are highly desirable
• Industry experiences working within the ITIL framework (ITIL certifications highly regarded)
• Linux/Unix Experience is desirable

Benefits

• Temporary Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA