ConnectOS is hiring a
Portfolio Engineer- Networks

Summary

The job is for a Technical Custodian position at ConnectOS, a top-rated IT company. The role involves managing customer network infrastructure, providing advanced technical support, and driving continuous improvement. The ideal candidate should have 5+ years of experience in an infrastructure support role specializing in network support.

Requirements

• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation
• Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba
• At least 5+ years in an infrastructure support role specialising in network support
• Strong understanding and demonstrated experience in the use of following technologies: Routing & Switching (Cisco, HP & Juniper), Firewalls (Fortinet, Cisco, Juniper & Palo Alto)

Responsibilities

• Technical Custodian of Customer Environment
• Driver of Technical excellence
• Continual improvement and risk reduction
• Technical requirements gathering for new pieces of work
• Scoping of tactical project work
• Involvement in acceptance of projects into managed services
• Technical point of escalation for ISC and NOC
• Provide advanced 3rd levels of Proactive Engineering Infrastructure support and service our customers from a proactive lens
• Manage client customer’s network infrastructure
• Mentor L3 Network engineers and be escalation point for L3 support/BAU engineers
• Perform technical hands-on small-scale Projects and billable work and drive to outcome
• Undertake pre-sales scoping work for opportunities raised by either yourself or via other teams for your customer group
• Undertake projects delivery work (non-time sensitive) for opportunities raised by either yourself or via other teams for your customer group
• Drive MS Infrastructure service promise and ensure infrastructure deliverables are performed by the support teams per customer group
• Investigate root cause/trends analysis to proactively reduce noise and incidents before they happen
• Adhere to Incident, Problem and Change Management processes as per client/customer standards (ITIL Framework)
• Be the highest escalation point for critical infrastructure incidents and guide the support teams technically to resolve the incident

Preferred Qualifications

• Solid experience within Managed Services environment within an MSP preferred
• Vendors related industry certifications preferred
• Industry experience working within the ITIL framework

Benefits

• Temporary Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA